Express ScriptsReviews of expressscripts.com

I have been using Express Scripts and CVS for many years now, and I thought CVS was bad but Express Scripts turned out to be far worse. I found out they were charging me double the price for a medication I needed. The representatives are not only unprofessional and combative when pressed, but also not knowledgeable about some medications, pre approval processes etc. Their answers many times are intended to prove their actions are correct instead of listening and working through the issue. For example, I got a notification today that one of my medication was not approved, when my doctor did not submit an order to them for approval and I had already received the medication through CVS! When I explained this to the agent. She said that they will get the pre approval request regardless of whether they r working the order or not, which is not true. I already picked up that medication 4 days ago. They therefore create confusion and complicate the situation. I will no longer use Express Scripts any more!

I would give zero stars if I could. I followed the exact procedure for reimbursement from their website and then was told I needed additional information that wasn’t listed on the website and was now too late to get. One more way to avoid paying a legitimateclaim

I wrote the same review for Accredo as they are both awful. I wish these reviews allowed to give 0 stars or even negative because that is what Accredo and Express Scripts deserve. Trust the reviews. They are all negative for a reason. It is a disgrace that my company is still doing business with this failure of an organization. I spent almost a month on over a dozen calls, talking to over 30-40 people. They never return calls when they say, and my doctor had to call about 6 times. Each time you call it is the first time. I will avoid using both companies ever again. I will spend much more just to avoid these awful companies and you should too. I finally called and canceled my prescription. I'm done.

Apparently, Express Scripts has adopted a totally AI generated customer support platform. As a result, no matter how frustrating, the AI platform does not transfer customers to a human being.

I received an email requesting me to approve refills for 2 prescriptions from the Express Scripts website. The website rejected my password and did recognize or locate my account when I tried to change my password. After calling the phone no. on the back of my prescription membership, I was transferred 4 times to different resources to find someone who could access my account and approve the refills. The agents assisting me were difficult to understand because of their accents, and no one was able to advise me how to avoid this problem in the future. So after 30 minutes on the phone with customer service people, I got these refills approved, but no resolution moving forward. The last agent I talked to kept talking louder, but not clearer, and then hung up on me. Worst customer service I've had in quite a while, though I have no complaints regarding the mail order service at all. Just the customer service departments... all 4.

Polite, but useless and misinformed customer service. I have been waiting for a prescription to be filled for days with absolutely no information available for shipment date. Multiple calls to customer service reps have assured me that the medication has been escalated and “prioritized”, and shipping expedited. But the yet the medication has not shipped or arrived. Nobody has any actual information, yet they assure the medical staff and patients that they are confident they will meet the needs. My learning here is to never use them in the future, if I want to save myself time and stress. If I could heave zero stars, I would!

we are forced to use this company then they refuse to do the one job they're hired to do.. BE A PHARMACY. This is the 2nd month in a row they have let me run out of medicine. Then they give me the run around. Call them and they give me nonsense responses like "have you thought about asking your Dr for a 90 day supply" gee I dunno have you thought about doing your damn job?! They'll tell me "well, since you're out now you can go to a local pharmacy." Yea now it'll take a week to get it from a local pharmacy. They can get it but not without notice. I can't wait until I'm not forced to use this garbage company. They'll do anything but their job.

I am a Registered Nurse working as a private duty nurse in a patient's home. The patient has a medical condition that has left him 100% incapacitated. His wife is having to handle everything. Because of the large number of medications he requires, I recommended she use the mail order pharmacy associated with her insurance, Express Scripts. What a disaster! They have contacted her repeatedly for bits and pieces of information. When she has attempted to contact someone - anyone alive and breathing! - at this company she is left on hold for incredibly extensive periods of time. Time she needs to be spending with her husband, her young children and her job. There seems to be a total lack of communication within the organization. I can understand the need for a healthcare POA, but people have called her demanding to "speak to the patient" because of HIPAA issues. The patient is non-verbal/comatose and they have been told that repeatedly. Bottom line, I feel absolutely horrible for suggesting she go this mail order route. She has now contacted the patients doctor and all will be handled through the original pharmacy. Sadly, I thought it would save her time and energy to have things delivered but in the end, it took up time and emotional energy. Very literally, this woman has lived through a type of hell that few of us could survive. I will never understand why healthcare partners/companies/providers make bad situations worse. I have to say, I've had my meds delivered through Optum for several years and I have never had an issue. Not once.