Express ScriptsReviews of expressscripts.com

Nothing yet but I just ditched Amazon and one huge difference is that Express scripts works with local pharmacies. And because for Part D I had to choose Wellcare because every other drug insurance wanted $150,000 or more for my orphan drug which is shipped by a division of Express Scripts. And in 20 years they've rarely made a single mistake I chose Express. It took 20 minutes for them to know myedications. On line. Amazon took forever. Over a month to acknowledge coverage for a drug. It can't possibly be worse than Amazon. They got revenge on me by refusing to supply the drug they'd screwed up with. CVS caremark I wouldn't get near. Before my husband retired his corporation used them. They are awful. I will get some drugs filled retail. Goodrx can be helpful now and then. Drugs that I can't get 90 day supplies of. But for those boring drugs they've been fine. And not as opaque as Amazon was. I don't think Amazon is truly dedicated to this business. None of them are really. But at least express will refer you to a retail pharmacy if you're in a hurry. At a health center or a grocery store ( Kroger's) whatever. Amazon pretends that only mail order matters.

idiot liars that gamble with your health - do not say what they will do, and are often incompetent. 3 managers "reviewed and solved the problem" - only they all dropped the ball

If I could give them a zero I would. The customer service is the worst I have ever dealt with. They never follow through on my requests, which leads to delays in my medication. WORST EVER

If you can avoid them as your insurance provided do. They are terrible at keeping records, as well as denied a medication insurance does cover, even with a prior authorization. the year before it was covered. The people on the phone tried to say my doctor lied and that would have been how it was approved before.... not true.

My wife's nearly flirted with blindness. These assho*es Express Scripts could care less. She needs Xiidra for eye dryness. The pre-authorization hoop game is what they play to NOT want to pay! Jerks. Her issues have been ongoing ever since getting that moron Dr. Fauci vaccine (the J & J single vaccine), and coincidentally contracted the shingles into her left eye! Good thing we jumped on it at the emergency room. She'd be blind now. Health insurers fu*kers in this country.

I have tried Express Scripts and the service is unacceptable. The Rx was not sent for 7 business days and is lost in the USPS system. It was all but impossible to reach anyone and when I did the only solution was to suggest an interim supply which I obtained from Walgreens at a cost of 35x the cost as insurance would not cover it. It was almost impossible to break through the Express Scripts automated customer service system and when I was finally successful the only suggestion was to wait for the mail.

Express scripts on numerous occasions denied medication coverage due to no generic brand available. Two of them, no generics exist. Both doctors wrote on forms as to why the brand name was medically necessary, and the medication was still denied. One medicine I had was temporarily useful. I was given 1 refill as an in case, but I never needed to fill it. Fast foward to the 60 days mark of not refilling and I get a letter from Express Scripts stating "We care about you and your health and well-being and we noticed you have not refilled medication 'x' even though you have one refill available.....", talk about a joke. They deny a brand medication because it isn't manufactured generic, but they 'care about me and my health and well being'?. Try pulling someone else's leg. Trying to get different medications covered by express scripts was always a challenge. We are now with a different company and so far no issues. All medications covered and with no copay and no rejection by insurance. One good thing about them was their swift timing in shipping approved medications.

I ordered my freestyle Libre for 3 month supply and was confirmed a price, a few days later received a notice that it was shipped and my confirmed price was doubled. What a joke.