Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Terri was amazing and explained everything so well!!
By Bree
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you! Terri is happy to hear you felt well-informed and supported throughout the ESA registration process.
Priscilla was wonderful and very nice and kind. She answered all my questions and informed me of all I needed to know. She was very interested in me and my needs and my dog June Bug.
By Danielle H.
Response from Emotionalsupportanimal· Dec 4, 2025
We’re glad Priscilla could provide the information and support you and your dog June Bug needed. Our goal is to make ESA registration simple and stress-free.
melie is your girl! super sweet and walked me through everything! super easy to talk to and answered every question i had! would 10/10 recommend this girl!
By Emilie Brooke M.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you for your feedback! Melie is thrilled to have guided you through the ESA process and made it easy to communicate and understand.
Priscilla make the verification with ESA pleasant regardless all the noise and commotion around me. She did a awesome job with helping me set up me and Wynter profile.
By James B.
Response from Emotionalsupportanimal· Dec 4, 2025
We’re delighted Priscilla could make ESA registration pleasant despite distractions and help set up your profile smoothly!
Melie was super nice and helpful, she talked me through the whole process and was very nice to talk to.
By Emily L.
Response from Emotionalsupportanimal· Dec 4, 2025
We’re thrilled Melie made the ESA registration process simple and pleasant. Your satisfaction is our top priority!
Melie was absolutely awesome. She had the answer to all my questions before I could even ask them. Was extremely patient while we waited on poor internet connection on my end. Very friendly and kind, with great conversation. It was very easy and I’m 100% satisfied
By Harry
Response from Emotionalsupportanimal· Dec 4, 2025
We’re delighted Melie could answer your questions and make ESA registration easy and friendly. Providing patient and supportive guidance is what we strive for!
Shana was very helpful for me and my mother. She made the environment very safe and comforting. If we need anything else we will definitely ask for her!
By Amy C.
Response from Emotionalsupportanimal· Dec 4, 2025
We’re thrilled Shana could create a safe and comforting experience for you and your mother while registering your ESA.
THIS PLACE IS A SCAM!!!!!! They took my money and now I cannot get back to speak with anyone to cancel the pending charge on my account. They told to stay near my phone yesterday and wait for the Doctor to speak with me. Guess what NO ONE CALLED! Save your money!
By Kate
Response from Emotionalsupportanimal· Dec 4, 2025
We’re sorry to hear about your experience. Please contact our customer support team directly so we can resolve this issue regarding ESA registration and pending charges.
