Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Terri was the one who helped me out today! Very clear with everything about ESA, She was very kind and extremely helpful
By Brianna
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you! We’re glad Terri could clearly explain ESA registration and provide kind, helpful service.
Great experience answered all my questions and concerns exceptionally
By Gabby M.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you! We’re happy our team answered your ESA-related questions thoroughly and provided a great overall experience.
Melie and Shana has help me with the upmost perfect experience I have ever had
By Lazjay
Response from Emotionalsupportanimal· Dec 4, 2025
We’re thrilled Melie and Shana could give you the perfect ESA registration experience. Your satisfaction is our top priority!
Amazing experience with Priscilla
By chappie R.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you! Priscilla is glad your ESA registration experience was amazing and seamless.
Tigarya W. was my representative for this call. She was very personable, knowledgeable and kind. Her patience was exemplary! Tigarya made the entire experience wonderful!
By S.Shields
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Tigarya is thrilled to provide personable, knowledgeable support during your ESA registration process.
Shana was very helpful! She helped me get my fur baby registered and added to the family! The Customer service was a 10/10 HIGHLY RECOMMEND! With her help I am now more relieved and grateful that I was rewarded with her assistance, if you need any help I would definitely recommend Ms.Shana, she’s has such a touching heart! Thank You for all that you have done for me and my fur baby🐶
By Blitz’s M.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so happy Shana could help register your fur baby and make the ESA process smooth and reassuring.
Don’t order anything form this company ! It’s a scam ! They change their prices all the time for no valid reason ! Save your money and chose a different company
By Reece
Response from Emotionalsupportanimal· Jun 13, 2025
Hi Reece, We’re truly sorry to hear that you had a frustrating experience. We strive to be transparent and fair in our pricing, and we’d never want any of our customers to feel misled. Pricing may vary based on the specific services or items selected, but we're always happy to explain those details clearly. We’d appreciate the opportunity to learn more about your specific concern and make things right if possible. Please reach out to our support team at [email protected] with your order details so we can review this with you directly. Thank you for your feedback — it helps us improve. Sincerely, Janet Walker Emotionalsupportanimal.com
Priscilla Nagessar was great with her phone service and helped me feel comfortable! she was wonderful thank you for the help!
By Zoe
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! We’re thrilled Priscilla could make you feel comfortable and supported while registering your ESA.
