Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
I was talking with Shana and she was very nice, very sweet, very helpful, made me feel comfortable talking with her Made me feel good about my decision about getting a ESA
By Nakita H.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! We’re glad Shana provided a kind, helpful, and reassuring experience during your ESA registration.
Melly was super helpful I had some questions and concerns with the program and she went above and beyond to help me through understanding the process and I became a member!
By Maxwell O.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so happy to hear that, Maxwell! Melly is dedicated to going above and beyond to make ESA registration easy and understandable. Congratulations on becoming a member—we’re thrilled to have you as part of our ESA family!
Pricilla was amazing she helped me through everything and helped me to understand how they could help me if I ever need it defiantly feel welcomed.
By Genavieve T.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you, Genavieve! We’re delighted Priscilla could guide you through the process and make you feel welcome. Helping pet owners feel supported is our top priority!
I had Shana and she was extremely patient with us. She was very understanding about my situation. She was very informative and answered every single question I had. Overall amazing experience, 5 stars!
By JustAnswer Customer Chad H.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you so much! We’re thrilled Shana could provide patient, informative, and understanding support throughout your ESA registration experience. Your 5-star feedback made our day!
Melie was wonderful to work with. She answered all my questions and walked me through the whole process of getting my account set up. She also was able to get us a freebie!
By Aubrey
Response from Emotionalsupportanimal· Dec 5, 2025
We’re so happy you had such a great experience! Melie loves helping pet owners step by step and making the ESA process fun and easy. We’re glad she could get you set up and even surprise you with a little freebie!
Priscilla was awesome to work with and helped me through the entire process. I would highly recommend.
By T D.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you! Priscilla is thrilled to hear she could support you through every step. Helping pet owners feel confident and informed is what we love doing!
I had Shana, she was really cool and understanding about my situation! She was very patient with me while my computer was crashing lol. Had an amazing attitude, and was very easy to talk to!
By Cheyenne S.
Response from Emotionalsupportanimal· Dec 5, 2025
We’re glad Shana could help you stay calm and patient even through tech issues! She loves making ESA registration smooth and enjoyable. Thank you for sharing your experience!
I want to thank Melie for outstanding customer service. She explained everything in great detail and helped me through all my questions.
By Jennifer K.
Response from Emotionalsupportanimal· Dec 5, 2025
Thank you for the kind words! Melie is so happy she could provide detailed, helpful guidance and make your ESA journey as smooth as possible. We appreciate your feedback!
