Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Millie was super nice and supportive and understanding and made the whole process very clear and easy to understand and helped make this whole process more enjoyable. 1000/10 would recommend her everytime!
By Gage V.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Gage! We’re so happy Millie made your ESA registration clear, easy, and enjoyable. Helping clients through the emotional support animal process is our mission.
I spoke with Priscilla she was amazing and guided me through the steps on how the ESA works! Very good customer service!
By vanessa O.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Vanessa! We’re thrilled Priscilla could guide you through your ESA registration. Providing excellent support during the ESA letter process is always our priority.
This is my first time looking into am registering my cat as an ESA animal and the process was made so easy with the help of Melie. Without her knowledge and kindness I'm not sure I would've been able to go through with it. Her explanations were clear and she was able to answer all my questions throughout our phone call :) I'm extremely pleased with her and her customer service as well as the help of this company
By Taycie D.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Taycie! We’re glad Melie could make your first ESA registration smooth and easy. Clear guidance for emotional support animal certification is exactly what we aim for.
Priscilla was very sweet, patient and understanding. She made the process much easier than I imagined and walked me through everything thoroughly. I greatly appreciate her service and help!
By mercy C.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Mercy! We’re delighted Priscilla could walk you through the ESA registration process thoroughly. Ensuring a stress-free emotional support animal certification experience is our goal.
Shana is friendly and very resourceful! Very good at communicating and answering questions. She did a great job helping me. I appreciate her hospitality.
By Kaylee C.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Kaylee! We’re glad Shana could provide clear, friendly guidance for your ESA registration. Making the emotional support animal process simple and reassuring is what we aim for.
I had an amazing experience thanks to Shana for taking the time to walk me through the process and for answering all my questions.
By Elissa B.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Elissa! We’re thrilled Shana could help you through your ESA registration with patience and care. Clear guidance for emotional support animal certification is always our priority.
Keep Priscilla hired berry professional and nice!!
By Benjamin L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Benjamin! We’re happy Priscilla could provide professional and helpful support during your ESA registration. We love helping clients feel confident about their emotional support animal letters!
Shana was amazing! Super patient and kind. Explained everything so well and really helped me out.
By Olivia E.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Olivia! We’re delighted Shana could help guide you through your ESA registration. Providing patient and thorough emotional support animal certification is what we strive for.
