At first it was a little confusing…
At first it was a little confusing yesterday with them trying to call and filling out the forms at the same time...BUT Jennifer G got it done for me today! She even gave me a welcome package with a tag and even tho I'd already purchased one, they still refunded my money for the one I purchased! They are fast too! I was on the phone less than 10 mins!
By KRiSTY C.
Response from Emotionalsupportanimal· Dec 16, 2025
Hi Kristy, Thank you so much for sharing your experience! We’re glad Jennifer G was able to step in, clear things up, and take great care of you. We truly appreciate your patience and are happy everything was resolved quickly. Warmly, The ESA Team

