Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
The lady was amazing the process was simple and am relieved because my dog is my life and I need her to be accepted just like me.
By Kyra F.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Kyra, Thank you for your heartfelt review. We’re glad the process felt simple and supportive—your bond with your dog is so special. Warmly, The ESA Team
Absolutely amazing, answered all the questions with no hesitation. Made me feel very comfortable purchasing the package I purchased for my animals. Verified everything was correct.
By Abby
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Abby, Thank you for the wonderful feedback! We’re so glad all your questions were answered and that you felt confident in your purchase. Best, The ESA Team
Periscilla was great! Very helpful and made great recommendations for me! Very easy process!
By Sage R.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Sage, We’re thrilled to hear Periscilla made everything easy and helpful for you. Thank you for sharing your experience! Warm regards, The ESA Team
I have had a great experience working with ESA. My first contact with a representative was prompt after completing the online ordering process. I was assisted by Melie who was very kind and considerate throughout the consultation scheduling process. I was referred to this company by a friend, and I will likely refer my friends who need ESA services in the future.
By Rebekah R.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Rebekah, Thank you for your thoughtful review. We’re so glad Melie provided kind, considerate support—and we appreciate the referrals more than you know! Warmly, The ESA Team
Dory made this simple, pleasant and eased all my fears. Good customer service is obsolete in most places but there is nothing compared to some good old southern hospitality. Very beautiful personality. Thank you ma’am ❤️!!
By smityn
Response from Emotionalsupportanimal· Dec 8, 2025
Hi there, We’re so happy Dory helped make everything simple and reassuring. Thank you for recognizing her warmth and hospitality! With gratitude, The ESA Team
The lady that helped me was very informative and was able to answer all of my questions I had! She was very pleasant to speak with and eased my mind.
By Anon
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Anon! We’re thrilled to hear that our team could make your ESA registration process smooth and stress-free. It’s wonderful to know your questions were answered and that you felt at ease. Thank you for trusting EmotionalSupportAnimal.com for your emotional support animal needs!
Shana was fantastic. Thank you
By Bobbi W.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you so much, Bobbi! We’re happy to hear Shana was fantastic. We appreciate you taking the time to share your experience!
So easy and quick! Melie was so nice and helped me walk through all the steps to get my babies certified!
By Kaitlin C.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you so much, Kaitlin! We’re thrilled to hear the process felt easy and quick. Melie will be so happy to know she made everything smooth while helping get your babies certified. We’re always here if you need anything in the future!
