Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shayna was so nice and made the process as easy as possible and took the time to explain everything to me which I really appreciate!
By Kayla J.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Kayla, Thank you so much for your kind words! We’re thrilled to hear Shayna made the process easy and clear for you. We appreciate you! Warmly, The ESA Team
Shana was very kind and sympathetic towards me and my fur baby! Very sweet very professional and kind! Thank you for helping me!
By JaiPrintis B.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi JaiPrintis, We’re so glad Shana was able to support you and your fur baby with kindness and care. Thank you for sharing your experience! All the best, The ESA Team
Dory was super helpful, explained the different tiers clearly, and helped me navigate the website and successfully sign up. She also helped me schedule my review. I was supported in every way. I would recommend your service to anybody who needs it. She's a lovely, helpful person!
By Marilyn H.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Marilyn, Thank you for the wonderful review! We’re happy Dory was able to guide you clearly and support you every step of the way. We truly appreciate the recommendation! Warm regards, The ESA Team
This was such an easy and quick process. The call came almost right away and the person on the phone, Dori, was super sweet and calming. She guided me through the process and helped me understand everything. I can't wait to have a happy life with my pet, thanks to y'all.
By Noe Ramirez P.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Noe, We’re so happy to hear the process felt simple and calming for you. Dori will love hearing your kind words! Thank you for trusting us. Best wishes, The ESA Team
She did a very good job of guiding me through the process of getting my kitty esa approved!
By Aiden G.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Aiden, Thank you for sharing! We're so glad she was able to guide you smoothly through your kitty’s ESA approval. Warmly, The ESA Team
The person I spoke to was very helpful and explained everything in detail
By Joshua H.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Joshua, We’re happy to hear your representative was clear and helpful throughout the process. Thank you for taking the time to leave a review! Sincerely, The ESA Team
Very helpful, thank you!
By Jackie M.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Jackie, Thank you so much! We’re glad you found the support helpful. Warm regards, The ESA Team
I had a great experience speaking with John, he was knowledgeable but also kept it casual. I didn’t feel like I was talking to another person just pushing to sell something.
By Dalton M.
Response from Emotionalsupportanimal· Dec 8, 2025
Hi Dalton, We’re so glad you had a comfortable and genuine experience with John. Thank you for sharing your kind feedback! All the best, The ESA Team
