Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was very helpful and kind. She answered all my questions and was very professional.
By Dianna
Response from Emotionalsupportanimal· Jan 6, 2026
Thank you so much for your kind review, Dianna! We’re happy to hear that Shana was helpful, professional, and took the time to answer all of your questions. We truly appreciate you sharing your experience and are always here if you need anything else.
Priscilla was great and answered all my questions. The only thing I didn’t like was the upsales she was making, felt a little overwhelming. But I got everything i needed and have an appointment for the provider. Thank you!
By Ethan D.
Response from Emotionalsupportanimal· Jan 6, 2026
Thank you for your honest feedback, Ethan. We’re glad to hear that Priscilla was able to answer all of your questions and help you get everything you needed, including setting up your provider appointment. We also appreciate you sharing your thoughts regarding the additional options—your feedback is valuable and helps us continue improving the experience. Please don’t hesitate to reach out if you need any further support moving forward.
Shana and Priscilla were very helpful, they both provided a great customer service.They helped me to finish what I needed and explain really well the full program and what I need to help me. I recommend this program
By Loubna K.
Response from Emotionalsupportanimal· Jan 5, 2026
Thank you so much for your kind words! We’re thrilled to hear that Shana and Priscilla provided such helpful support and took the time to clearly explain the full program and next steps. Our team at US Service Animals is dedicated to making the process smooth, informative, and supportive, and it means a lot to know we met that goal for you. We truly appreciate your recommendation and are always here if you need anything further.
Informed me which documents are required for moving into an apartment.
By Jillian S.
Response from Emotionalsupportanimal· Jan 3, 2026
Thank you for your kind review. I’m glad I could clearly explain which documents were required and help make the move-in process easier. Please feel free to reach out if you need any further assistance.
Shout out to Shana for being absolutely amazing. She was very kind, very patient and did such an amazing job on explaining everything to me.
By Nayely H.
Response from Emotionalsupportanimal· Jan 3, 2026
Thank you so much for the kind shout-out! We’re thrilled to hear that Shana provided such a positive experience. Her kindness, patience, and ability to clearly explain everything truly reflect the level of care we strive to give every client. On behalf of US Service Animals, thank you for trusting us—we’re always here if you need anything further!
I had spoken to Priscilla today. Supper grateful for her patience and time sheet took to answer all of our questions.
By Julia
Response from Emotionalsupportanimal· Jan 2, 2026
Thank you for your kind words. We are very pleased to hear that Priscilla was patient and took the time to thoroughly address all of your questions. We truly appreciate you sharing your positive experience and will be sure to pass along your feedback to her.
Melie was amazingly sweet and made the whole process way easier and less stressful. Very kind and genuine person.
By Eden S.
Response from Emotionalsupportanimal· Jan 2, 2026
Thank you so much for your kind review, Eden! We’re delighted to hear that Melie made the process easier and less stressful for you. Her kindness and genuine care truly mean a lot to us. We appreciate you taking the time to share your experience and are always here if you need anything moving forward!
Priscilla was very sweet and helpful! She answered all my questions and helped walk me through everything!
By Jessica S.
Response from Emotionalsupportanimal· Jan 2, 2026
Thank you for your wonderful review, Jessica! We’re so happy to hear that Priscilla was sweet, helpful, and able to walk you through the entire process while answering all of your questions. We truly appreciate your feedback and are always here if you need anything!
