Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
My experience with Shana was awesome.She helped me get through the process and made it less stressful..Thank you
By Christie M.
Response from Emotionalsupportanimal· Jan 15, 2026
Thank you, Christie! We’re so happy Shana made the process easier and less stressful for you. We truly appreciate your kind words and trust. Warm regards, The EmotionalSupportAnimal.com Team
Shana, helped me understand how to navigate through my profile and how this emotional support animal system works, what perks come with having an emotional support animal. Very informative and up to date on what is needed in order to get registered ESA badge for my cat. Straight to the point and easy. Thank you.
By Sharon P.
Response from Emotionalsupportanimal· Jan 15, 2026
Thank you for your review, Sharon! We’re glad Shana was able to clearly explain the ESA process and help you navigate your profile with ease. It’s wonderful to hear everything was straightforward and informative. We appreciate you sharing your experience! Warm regards, The EmotionalSupportAnimal.com Team
Shana was extremely helpful and answered every question with extreme confidence without hesitation. Truly thankful for the support and all the help during the registration process
By Charles C.
Response from Emotionalsupportanimal· Jan 13, 2026
Thank you so much for your kind review, Charles! We’re happy to hear that Shana made the process easy and took the time to answer all of your questions with confidence. We truly appreciate your trust in us and are grateful we could support you throughout the registration process! Warm regards, The EmotionalSupportAnimal.com Team
I was very skeptical about the whole process but they really make sure they get all of needs and concerns answered. They always make sure that you are protected legally and safely for not only you but your fur babies!
By Ro
Response from Emotionalsupportanimal· Jan 13, 2026
Thank you for sharing your experience, Ro! We completely understand having initial skepticism, and we’re so glad our team was able to address all your needs and concerns. We truly appreciate your trust in EmotionalSupportAnimal.com! 🐾💙
I had the pleasure of speaking with Melli today. She assisted me in completing an ESA certification for my beloved cat muffin. Not only was the customer support absolutely incredible, but Melli was also such a bright and wonderful person to converse with. I had a great experience with the help of Melli from Emotional Support Animals.
By Liv W.
Response from Emotionalsupportanimal· Jan 12, 2026
Thank you so much for sharing your experience, Liv! We’re thrilled to hear that Melli provided such amazing support and made the process smooth and enjoyable while helping with Muffin’s ESA certification. It truly means a lot to know her kindness and positivity made a difference for you. We appreciate your trust in EmotionalSupportAnimal.com and are so glad we could help! 💙 Warm regards, The EmotionalSupportAnimal.com Team
Good straight forward information by Priscilla Coll. Easy to understand with detailed information.
By Jon H.
Response from Emotionalsupportanimal· Jan 12, 2026
Thank you so much for your kind words, Jon! We’re glad to hear that Priscilla provided clear, straightforward, and detailed information that made everything easy to understand. We truly appreciate you taking the time to share your experience. Warm regards, The EmotionalSupportAnimal.com Team
Shana was super friendly and knowledgeable. She made me feel super confident about my purchase!
By Jamie B.
Response from Emotionalsupportanimal· Jan 10, 2026
Thank you for your wonderful review, Jamie! We’re so happy to hear that Shana was friendly, knowledgeable, and helped you feel confident in your purchase. We truly appreciate you taking the time to share your experience and are always here if you need any support! Warm regards, EmotionalSupportAnimal.com
Priscilla walked me through everything step by step. She made everything so easy and quick. She made sure I understood everything and where I can find everything on my own in my portal. She was very nice and understanding.
By Brittany
Response from Emotionalsupportanimal· Jan 10, 2026
Thank you for sharing your experience. We are glad to hear that Priscilla was able to walk you through each step clearly and efficiently. Ensuring our clients feel informed, supported, and confident using their portal is very important to us. We appreciate your kind words and will be sure to pass along your feedback to Priscilla.
