EmotionalsupportanimalReviews of emotionalsupportanimal.com

200 Continental Dr. Suite 401, Newark, Delaware

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The Fair Hearing score

4.9/ 5

Excellent

905 reviews

Emotionalsupportanimal4.9Excellent

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About Emotionalsupportanimal

At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.

Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.

Also known as: emotionalsupportanimal.com
Website: emotionalsupportanimal.com
Category: Mental Health
Location: Newark, Delaware
Listed on The Fair Hearing: 2026

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Feb 14, 2026

Bad Experience

I purchased an ESA letter for my two dogs online for $159, expecting a simple and straightforward process. Instead, when the intake representative called me, I experienced what felt like high-pressure upselling. She repeatedly pushed additional packages and upgrades, and when I asked multiple times whether these add-ons were legally required, I never received a clear answer. Instead, I was given vague responses that made me feel like I would somehow be non-compliant without paying more. As a result, I felt pressured into spending an additional $168 that I genuinely could not afford. That should never be part of what is supposed to be a supportive mental health-related service. To make matters worse, when I logged into my portal afterward, only one of my two dogs was listed—despite paying for documentation for both. I’ve attempted to get clarification and correction, but I have not received a clear or timely resolution. Overall, this experience has been frustrating and disappointing. The lack of transparency, the sales pressure, and now the administrative errors have left me feeling taken advantage of rather than supported. I would strongly encourage this company to be upfront about what is legally required and to ensure customers receive exactly what they pay for.

By Kelly

Response from Emotionalsupportanimal· Feb 14, 2026

Hi Kelly, We’re truly sorry to hear about your experience. What you described is not the supportive, transparent process we strive to provide—especially for something as important as mental health documentation. You should never feel pressured or unclear about what is or isn’t legally required, and we sincerely apologize that this left you feeling stressed and taken advantage of. We also understand how frustrating it must have been to see only one of your dogs listed in the portal after paying for both. That’s absolutely not the experience we want for our clients. We’ve reached out to request a few more details so we can fully review your case, address each of your concerns, and make this right as quickly as possible. Your feedback is incredibly important to us, and we want to ensure everything is corrected properly and transparently. Thank you for bringing this to our attention. We look forward to resolving this for you. Warmly, EmotionalSupportAnimal.com Team