Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
I rate it 5 stars! Miss Priscilla was wonderful & patient & kind. She answered all the questions I needed & was a lifesaver.
By NIA W.
Response from Emotionalsupportanimal· Feb 3, 2026
Thank you for the 5-star review! Miss Priscilla truly appreciates the kind words. She’s glad she could be patient, answer all questions, and provide the support needed. Feedback like this means so much—thank you for taking the time to share your experience.
Great service Priscilla thank you so much for your patience and support with my application
By Tymiah W.
Response from Emotionalsupportanimal· Jan 30, 2026
Thank you so much for your kind words! It was truly a pleasure assisting you, and I’m glad she could support you through your application. Wishing you all the best!
Priscilla was very helpful with getting my account together and gave great information!
By Niviah S.
Response from Emotionalsupportanimal· Jan 30, 2026
Thank you so much for sharing your experience, Niviah 💙 We’re happy to hear that Priscilla was able to help get everything together for you and provide clear, helpful information along the way. She truly cares about making the process as smooth and stress-free as possible. We appreciate your trust and are always here if you need anything! Warmly, EmotionalSupportAnimal.com Team
Shana was such a gem. She was nice and considerate and showed exactly what customer service was. I will forever be thankful for her. So thank you Shana and thank you ESA
By Luke W.
Response from Emotionalsupportanimal· Jan 29, 2026
Thank you so much for your kind and thoughtful words, Luke 💙 We’re truly grateful you took the time to share this. Shana really is a gem, and we’re so happy to hear she made you feel cared for and supported throughout your experience. Knowing that her kindness and dedication meant so much to you is exactly why we do what we do. Thank you for trusting us and for being part of the ESA family—we’re always here for you. Warmly, EmotionalSupportAnimal.com Team
Priscilla was extremely knowledgeable and thorough with information regarding me and my support animals needs. Patient to answer any and all of my questions. Money well spent. I am so thankful I chose Emotiontionalsupportanimal.com.
By Nichole
Response from Emotionalsupportanimal· Jan 29, 2026
Thank you, Nichole! We’re so grateful for your thoughtful review. Priscilla takes great pride in being thorough and patient, and it means a lot to know you felt supported every step of the way. We’re thankful you chose us and are honored to help you and your support animals. Best regards, The EmotionalSupportAnimal.com Team
Extremely fast at replying to what I needed! As soon as I had ordered my ESA license, they called me barely a minute afterwards! I received all the information I needed, and Priscilla was very helpful.
By Mercy B.
Response from Emotionalsupportanimal· Jan 29, 2026
Thank you so much for your kind words, Mercy! We’re glad we could connect with you so quickly and make sure you had everything you needed. Priscilla will be so happy to hear your feedback—we truly appreciate you taking the time to share your experience! Best regards, The EmotionalSupportAnimal.com Team
Priscilla was very nice and took her time with me. She was very informative and made sure i understood everything and helped me navigate through the portal and just made everything so easy for me.
By Brittany K.
Response from Emotionalsupportanimal· Jan 28, 2026
Thank you, Brittany! We’re so glad to hear Priscilla took the time to be informative and made the process easy while helping you navigate the portal. We truly appreciate your kind words! Warm regards, The EmotionalSupportAnimal.com Team
Priscilla was helpful in helping me navigate the portal, and she was extremely patient and kind while on the phone. She made sure to confirm all of my information, she was very relatable and did well with holding conversation while the information loaded into the system.
By Alexis G.
Response from Emotionalsupportanimal· Jan 26, 2026
Thank you for taking the time to share your experience. We’re happy to hear that Priscilla was patient, kind, and thorough while assisting you, and that she made the process smooth and engaging. We truly appreciate your feedback and are glad we could support you throughout your interaction.
