Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Brittney was amazing extremely helpful and really nice
By Natasya S.
Response from Emotionalsupportanimal· Feb 20, 2026
Thank you so much for your kind words! We’re thrilled to hear that Brittney was able to provide such helpful and friendly service. We’ll be sure to pass along your compliments to her — she’ll truly appreciate it. We look forward to serving you again soon! 😊
Brittany Hanes was very kind. She offered me the best support she can and I felt very welcome.
By legollo
Response from Emotionalsupportanimal· Feb 20, 2026
Thank you for your thoughtful review! We’re so glad to hear that Brittany Hanes made you feel welcome and supported. We’ll be sure to share your kind words with her! 💙
Best Customer service ever! Brittany was helping me with my two cats and she was the BEST ever. She was the kindest, and such a friendly and bubbly person and went through all the ins and outs with me and was extremely helpful. Thanks to you guys and especially her, my cats and I are well taken care of.
By Noemi Z.
Response from Emotionalsupportanimal· Feb 20, 2026
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience. Brittany truly is amazing, and we’ll be sure to pass along your compliments to her. We’re so happy you and your cats feel well taken care of! 🐾💛
Thank you so much, Melie M.for all your help. You really did a great job setting up this account for my dog and I thought it was gonna be a harder process, but you made it very easy for me to understand you took your time and patience with me, which makes me feel a lot more blessed that I had you to speak to about this when you called. It takes a lot of patience sometimes with older people and I think you had that under your belt very well congratulations on your great performance you did today especially with me. You’re amazing. Enjoy your day! for being in that so kindyou’re in because you do very well talking to pyou for your help. I appreciate it so much.
By Sherry J.
Response from Emotionalsupportanimal· Feb 19, 2026
Thank you so much for your kind words! We’re so glad Melie made the process easy and took the time to support you with patience and care. We’ll be sure to share your message with her — it will mean a lot. We’re always here for you and your pup! 🐾
Brittany was amazing and so personable! She really helped me a lot to understand the process and thoroughly explained everything. You can tell she truly enjoys helping others and ensuring the process is simple and understandable.
By Kate S.
Response from Emotionalsupportanimal· Feb 19, 2026
Hi Kate, Thank you so much for sharing this! We’re thrilled to hear that Brittany was personable, thorough, and made the entire process clear and easy to understand. It means so much to know you felt supported and could see how much she genuinely enjoys helping others. We truly appreciate you taking the time to leave such thoughtful feedback! Warmly, EmotionalSupportAnimal.com Team
Melicia Mcknight Took great care of me and treats me like family im very satisfied
By Coreyona
Response from Emotionalsupportanimal· Feb 18, 2026
Hi Coreyona, Thank you so much for your kind words! We’re so happy to hear that Melicia took great care of you and made you feel like family — that’s exactly the level of care we strive to provide. We truly appreciate your trust and are so glad you’re satisfied with your experience! Warmly, EmotionalSupportAnimal.com Team
Brittany made me feel comfortable from the very beginning and was incredibly helpful and kind throughout the entire process of obtaining my ESA. She was very knowledgeable and explained everything clearly, which made the experience smooth and reassuring. She was also very personable and easy to talk to. By sharing parts of her own story, she helped me feel more comfortable opening up and sharing mine. I would highly recommend her to anyone considering getting an ESA or needing guidance through the process.
By Sidney P.
Response from Emotionalsupportanimal· Feb 18, 2026
Hi Sidney, Thank you so much for your incredibly thoughtful review! We’re so happy to hear that Brittany made you feel comfortable and supported from the very beginning. Creating a safe, understanding space while guiding clients clearly through the process is so important to us. It means a lot to know that her knowledge, kindness, and personal approach helped you feel at ease and confident throughout your journey. We’re truly grateful for your recommendation and for you taking the time to share your experience. Warmly, EmotionalSupportAnimal.com Team
They are a SCAM COMPANY!! The guy was EXTREMELY pushy on the phone, wouldn't take no for an answer, just kept lowering the price until i finally accepted. I should’ve known right there and then it was a huge scam! Ended up giving me a letter that goes into INSANE detail about my medical issues, discussing how i can't shower for days or leave my house for days, talking about my depression in great detail, stuff i would NOT want to tell my landlord!!! They are not supposed to put all of that in there!!!! I have NEVER seen an ESA letter with that much detail! Its ridiculous!!! And so unprofessional!!! My medical issues are private!! ALSO, they ASSURED me before the purchase that it would be a LOCAL doctor or therapist, it was not!!!!! I live in VA, I am moving to SC, i wanted it to be all done in SC..... the doctor ended up being in CHICAGO!! How random is that??? My landlord won't accept this trash!!! They scammed me out of my money!!! Don't let their low prices fool you; save your money and go elsewhere and you'll save yourself from having to pay for this twice with 2 different companies!! I will definitely be going through my bank to go after these crooks for a refund!!
By K L.
Response from Emotionalsupportanimal· Feb 18, 2026
Hi there, We’re very sorry to read this and truly regret that your experience left you feeling upset and frustrated. That is never the experience we want for anyone seeking support. Regarding the letter content, ESA documentation must include certain clinical details to meet federal housing guidelines, but it should always be handled professionally and with respect for your privacy. We take concerns about wording and confidentiality very seriously, and we would like the opportunity to review your letter with you directly. We also understand how stressful it can be if a landlord denies an ESA letter. Our Legal Support team is available to help clients navigate situations like this and provide guidance on next steps. However, at this time we have very limited information about your specific case. We’ve reached out to request a few additional details so we can fully review what occurred, address your concerns about the provider’s location, and determine how best to support you. We genuinely want the opportunity to look into this thoroughly and work toward a resolution. Please respond to our outreach so we can assist you as quickly as possible. Sincerely, EmotionalSupportAnimal.com Team
