Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Domi Outdoor LivingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Domi Outdoor Living-Upgrade Your Outdoor Life!Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.Our promise: From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.Max durability, Best value. Domi – your professional choice.VISIT OUR WEBSITECONTACT US
Domi Outdoor Living (domioutdoorliving.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
323 approved reviews, newest moderated first
Great quality product and very reasonably priced. Looks beautiful in our back yard.
By Tram H.
Response from Domi Outdoor Living· Jun 16, 2026
Thank you for sharing your experience! We’re delighted that you’re happy with the price, quality, and appearance of your purchase. Your support means a lot to our team—wishing you many wonderful days ahead relaxing in your backyard!
Quality good. Missing some screws and the bolts to fasten to the deck. Plastic clips wouldn’t stay on. Definitely needs at least 2 people. 3 would be perfect!
By Kim K.
Response from Domi Outdoor Living· Jun 15, 2026
Thank you for your feedback! We’re happy you like the product quality, but we’re very sorry to hear about the missing hardware and loose plastic clips.Please email our support team at [email protected] with your order number so we can ship out the missing screws and bolts to secure your deck structure immediately. Thank you also for the great assembly tip for future customers!
I bought this to replace our old gazebo, I just got around to putting it together this week. This was over 2x the price of our old one so I expected it to be better quality. Unfortunately, it is not! While it is sturdy there are a lot of plastic parts (around the feet, corners of the roof & parts of the roof) these were metal on my old one and I’m not confident that these will hold up )they came with stress marks already in them. Then there were a lot of cosmetically damaged parts, the underside of the roof has deep scratches, most roof panels had dents in them, the corner plastic parts have stress marks in them, parts of the frame had dents in.Putting it together wasn’t so difficult and the instructions were pretty easy to follow, the only issue is only about 50% of the holes to secure the roof line up perfectly, the rest took a little finagling to get in place. At this point I’m left disappointed with the quality and wish I bought the same as our previous one especially with the cost difference for sub-par quality and I only made the change to have gutters, now I think would have been better just adding pvc gutters to my old one!
By RICHARD
Response from Domi Outdoor Living· Jun 13, 2026
Thank you for taking the time to provide such detailed feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially since you chose our gazebo as an upgrade to your previous one. We are deeply disheartened to hear about the scratches, dents, and stress marks on your parts. It sounds like your package went through a very rough and careless journey during transit, and we completely share your frustration regarding how the logistics handling affected your brand-new item. This is absolutely not the standard we want our customers to receive. We want to make this right for you immediately. Our customer care team is fully prepared to provide you with comprehensive after-sales support, whether that means rushing out brand-new replacement parts for the damaged pieces or discussing alternative solutions that would make you happy with your investment. Please contact us directly at [email protected] with your order details and a few photos of the damaged parts. We will prioritize your case and ensure it is resolved to your satisfaction.
I love our Domi Gazebo. It is well structured and beautiful. We wish now we would have gotten a bigger one. vickie
By Vickie W.
Response from Domi Outdoor Living· Jun 13, 2026
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love your Domi Gazebo and that you're enjoying its structure and design. It is actually the biggest compliment to us when a customer wishes they had gone a size larger. If you ever want to explore options for expanding your setup in the future, or if you need any matching accessories (like netting, curtains, or privacy walls) to make your current space feel even more cozy, please don't hesitate to reach out. Thank you again for choosing Domi! Enjoy your beautiful outdoor sanctuary!
Delay in customer service email only and then 24 hour plus response. Any problems will delay instalation. Response was helpful, will work with you but only through email.
By James
Response from Domi Outdoor Living· Jun 13, 2026
Thank you for taking the time to share your feedback. We are glad to hear that our team was helpful and dedicated to working with you, but we sincerely apologize for the delays in our email response times. We completely understand that timely communication is crucial, especially when you are planning an installation. We are currently experiencing a high volume of inquiries, but we are actively working to improve our response speed so we can better support our customers. Please rest assured that we remain fully committed to assisting you with your project. If you have any ongoing questions or urgent installation needs, please reply directly to our last email, and we will prioritize your request. Thank you for your patience and for helping us improve:)
No to little damage when received.
By Tony R.
Response from Domi Outdoor Living· Jun 12, 2026
Thank you for sharing your feedback. We are glad to hear that your order arrived mostly intact, but we strive for perfection and want every package to arrive with absolutely zero damage. If that "little damage" affected any parts or the assembly of your product, please don't hesitate to reach out to our customer support team at [email protected]. We would be more than happy to send you replacements or assist you in any way we can. Thank you for choosing us!
Great instructions Easy to install. Sturdy. Arrived over three days in timely shipping manner , no delays Will purchase another when another sale is on
By linda W.
Response from Domi Outdoor Living· Jun 12, 2026
Thank you for taking the time to leave us this great review! We’re delighted that your order arrived promptly and that you are happy with the sturdy quality and easy assembly. We truly appreciate your support and your decision to purchase from us again in the future. Keep an eye out for our upcoming sales, and please let us know if you need anything else!
On time. All parts delivered and without any damage. Assembly was as advertised. Great Product.
By Susan N.
Response from Domi Outdoor Living· Jun 11, 2026
Thank you for the wonderful review! We're delighted that you’re happy with the product, the on-time delivery, and the easy assembly. Your support means the world to us!
