Domi Outdoor LivingReviews of domioutdoorliving.com

It so beautiful and great quality!

I ordered the 10x12 Resin Hardtop Gazebo (with the rain gutters) based on our small deck space & couldn’t be happier with the finished product! It gives nice coverage from all day sun & also light-consistent rain. We are actually using the deck built 3 years ago. This company shipped the day after I ordered & I received all 5 boxes together within 4 days. They also communicated well through email. We had an experienced contractor put it together in 4 hours & he commented on how well organized all pieces and parts were, said it was the first Resin roof material he had seen & he really liked this product. Thanks so much to Domi Outdoor Living, we can finally enjoy our outdoor space!

It shipped quickly and for free! Very large pallet. I don’t usually do reviews but I’m happy to do one this time. Every thing went together perfectly. Surprisingly! No construction issues, all the parts fit perfectly! Again surprisingly! I’m a little cynical about these “build it yourself “ things. Some things to mention: I didn’t put the screens on. Don’t need or want them. The numbering system on the screw packet didn’t exactly match the directions. No biggie. The online directions seemed to be for an earlier iteration. Again no biggie. The hard copy directions were accurate. 0ne design criticism: I wish there was a cover for the upright tie down bolts. That would be nice. I’d definitely recommend this pergola. Great price and quality.

Some product delivered damage and scratched package delivered to the wrong address packages were an eighth of an inch deep and dirt and dust. FedEx is the worst delivery service you guys could possibly use

The website is great, purchasing the Gazebo was painless, it was delivered on time without any damage.

The chairs are nicely constructed and easy to assemble however they are very low to the ground and a lot smaller than expected.

Great products, quick delivery!

Sorry the review is a little long but think it’s worth the read. We purchased the 12 x 14 galvanized steel hardtop gazebo after doing some research on this company and having a family member who had one for several years now. We received the boxes on time and they were not damaged. You definitely need at least two people to put the whole thing together to make it go faster. My husband was doing well putting the base together by himself however needed a second person for the roof. We were lucky we had a neighbor who was able to start helping with the roof. They were able to install the top(small part) but Unfortunately we were missing the screws for the rest of the roof so we had to stop the project. this company does not have a phone number easily listed for customer service only a email on their website. I found a number through ChatGPT so I called and left a message but also emailed to be sure to get a response. Don’t waste your time with the phone number because they have to contact the warehouse anyway. The warehouse is outside the US so there was a day and a half delay with a response. Make sure if you need anything you make sure you include your order number and exactly what you need otherwise there will more of a delay. We received the screws a few days later. The second issue is the manual does NOT give clear instructions to make sure you don’t have issues towards the end. They should tell you to measure and remeasure throughout the panel install process. DONT TIGHTEN ANY of THE SCREWS until ALL the panels are installed. This will save you ALOT OF TIME AND AGGRAVATION. We we having a major issue with panel #3 lining up so panel 2 and 1 didn’t go in on both sides. We looked up some videos but they did not help at all. The company DOES NOT HAVE THEIR OWN INSTALLATION VIDEO. So we reached out again asking for help. Again a delay due to the warehouse/customer service dept out of the US. I made the mistake of not including my order number even though I contacted them through the thread from the previous email about the screws. So I got back an email “what is your order number and what is the problem?” Also send pictures of your issue. Not sure what that helped with since there was a whole in the roof but I sent the pictures anyway. The response was loosen the screws but did not specify which ones. We got better results with ChatGPT with troubleshooting. Had to find a friend who was able to come and help finish it. This project took from start to finish for us almost 3 weeks due to weather not cooperating , product issues and poor install instructions. If you want to save time and aggravation, I would definitely suggest finding a company that could install it professionally. On a positive note. We are finally enjoying it and it held up during a crazy wind and downpour storm passing through the very day we finished it. So bottom line make sure you are prepared for some bumps along the way if you plan on doing it yourself and are Ok with building things.