Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Domi Outdoor LivingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Domi Outdoor Living-Upgrade Your Outdoor Life!Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.Our promise: From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.Max durability, Best value. Domi – your professional choice.VISIT OUR WEBSITECONTACT US
Domi Outdoor Living (domioutdoorliving.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 28 reviews with 3 stars · Clear filters
nice quality but holes for screws did no always line up
By S H.
Response from Domi Outdoor Living· Oct 19, 2026
Thanks for the honest feedback! Glad the quality met your expectations — sorry about the screw hole alignment. We're flagging this to our production team. Our Customer Service team has sent you an email regarding this matter that we want to make it right. Domi Team
A few pieces came in with dents. Messaged the company almost 2 weeks ago and have yet to hear anything
By Giovanni
Response from Domi Outdoor Living· Oct 16, 2026
So sorry to hear about the dented pieces and the wait. We'd love to fix this — our customer service team has sent you an email regarding this matter, you may continue the communication via [email protected] this email address:) Domi Team
The product looks nice from 5 feet away or so. There was too many small peices to put it together. It would have been better if it were fewer peices. The corners did not fit well in my opinion.
By Veronica H.
Response from Domi Outdoor Living· Oct 12, 2026
Thanks for the kind words on the design and for being upfront about the assembly. Too many small pieces and poor corner fit — got it. We're sharing this with our product team. Let us know how we can help! Domi Team
I disliked the time involved in ordering the parts. I disliked the delivery time and the misinformation about delivery. If on your website you had a detailed parts list, it would be helpful. Being an outside item, the base plates should not rust, as quickly as they did. I do love the gazebo, withstanding the problems
By George S.
Response from Domi Outdoor Living· Sep 23, 2026
Sorry for hearing that, our customer service team has sent you an email regarding the matter yoo mentioned via this email, you may check that email first and we'd try our best to find a solution for you:) The Domi Team
Boxes were damaged, did not receive the roof materials or the umbrella. I had to follow up and track down the information, why would you not contact me and keep me posted? For the cost of purchasing this product you would have assumed that the company would confirm you have all your materials.
By Anna M.
Response from Domi Outdoor Living· Sep 22, 2026
We are very sorry for the issue you mentioned. Our backend order platform only displays messages indicating that the package has been picked up and that the package has been delivered. It does not update in a timely manner when unexpected incidents occur during transit. The only thing we can do is investigate and provide a corresponding solution after the customer raises the issue. Regarding the package you mentioned that you still have not received, our customer service has already sent you the tracking numbers for the two rescheduled packages via our email. You may check your inbox:) The Domi Team
Way too much assembly due to frame being manufactured into several short pieces. Instead of single length frames, all because your shipping it in three foot packages instead of five foot.
By Robert P.
Response from Domi Outdoor Living· Sep 19, 2026
We apologize that the packaging is decided before shipment, which caused extra installation complexity. We'll pass your feedback to our packaging team to improve future packaging and prevent this from happening again. The Domi Team
No good instruction, it took hours before everything was put together. the door opens outward so new holes needed to be added to adjust awning. I think better measurement were needed because if the door open out or in, more holes for adjustments. you tube instructions would have helped
By Robert Lindeman L.
Response from Domi Outdoor Living· Sep 16, 2026
We appreciate you sharing this. You're right—better measurement guidance and a video tutorial would help a lot. We'll pass this to our team to improve future instructions. Sorry for the inconvenience caused. The Domi Team
Order arrived quickly via Fed Ex. Some boxes had torn corners and edges but no chairs were damaged. It might be useful if there was some padding or wrapping around them to assure no damage. A number of chairs (75%) did fall apart and Domi says there was a production problem with screws that were too short. After a fair number of emails back and forth eventually they agreed to a full refund. I will say that they were very responsive to my emails and the outcome was satisfactory. Be sure you know the refund policy and that you would be responsible for returning items at your cost if you simply change your mind.
By DW
Response from Domi Outdoor Living· Sep 7, 2026
Thank you for taking the time to share your detailed experience. We genuinely appreciate both your positive acknowledgment of our shipping speed and email responsiveness, as well as your constructive criticism regarding packaging and product quality. We are very glad to hear that the eventual outcome – a full refund – was satisfactory to you, and we confirm that our team has already documented your case internally to prevent similar issues in the future. The Domi Team
