Quick
Quick, packed right!
By Anthony I.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Quick, packed right!
By Anthony I.
I ordered an emergency part to make my gas water heater work, its winter. I ordered on 1-17-24 and as of 1-24-24 have not heard from them in any way, and received nothing. I tried to call 4 times and every time the number was not working at all. I emailed them and there was no response, so far. This is harmful.
By steve
The part that I needed was shipped out quickly and was quite a bit cheaper than other suppliers that I shopped around at.
By Colin J.
Easy fast service delivery
By Wayne K.
Actual helpful people answered phone call and quick response to self generated mistake on order
By Jeffery R.
The U2 video to install
By Kile H.
Found exactly what I was looking for easy. Arrive when it was to be delivered. This was very important cause this part goes a grain drier operation where down time has to be minimized.
By BVVFarm P.
fast delivery. fair prices always a winner
By Russ T.