Nice experience
Nice experience
By Suraj R.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 24 reviews with 4 stars · Clear filters
Nice experience
By Suraj R.
Part was 1/4 longer in the furnace and is rubbing on the furnace door. Otherwise the inducer blower runs good.
By Raymond W.
was good, except no email for delivery day
By Darryl B.
Got the product quickly
By Alex F.
the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part
By tuesday G.
Received within a week.
By Terrance B.
As described. Arrived before eta
By Mike I.
Response from Direct Brand· Jan 16, 2023
Thank you for taking the time to review.
Extremely poor customer service. No response from email, no response from calls. I emailed twice with no response. Edit: i was reached out after this review. I appreciate the response to my concern.
By Ji-Ye Y.