Not a fan of how they do business.
Not a fan of how they do business.
By Mike O.
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Not a fan of how they do business.
By Mike O.
Nice experience
By Suraj R.
I ordered a part, was shipped next day air. Received the part and it was defective. Contacted you and another was shipped out next day air and equipment is up and running. Excellent customer service all the way. Thank you..
By Kenneth S.
Great service, great prices and fast delivery
By wilson N.
Great price and quick delivery
By Joshua N.
They sent the correct deflectors (unlike an experience I had from another vendor). Shipping was quick and the price was great.
By John N.
on time, good pricing able to track
By James P.
Great communications and service.
By David H.