Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
The product I ordered was no longer available, I received a fast refund, will use and recommend, thanks Ken
By Kenneth C.
Response from Direct Brand· Oct 21, 2019
Thank you Ken. We are sorry that we didn't have your part in stock
The right part at the best price with great communication and quick delivery, 5 Star.
By Max S.
Response from Direct Brand· Oct 21, 2019
Max, thank you for taking the time to post a review and we are happy with our service.
Part fit and worked fine. Very slow shipping. Took almost 2 weeks for part to arrive
By Roger B.
Response from Direct Brand· Oct 21, 2019
Roger, please accept our apologise for the slow shipping, however, we are happy that you are pleased with the part.
No complaints on the website or the ordering process. The stove knobs on the other hand aren’t worth the word “junk”. I would rather spend twice as much and get a quality product. These are going right into the garbage! Thanks
By Colin K.
Response from Direct Brand· Oct 21, 2019
Colin, sorry to hear that you were not pleased with the parts you ordered. They are on the low value side of the range we offer. We are pleased that you like the website and service provided, so please come back again someday.
Order was processed and shipped in a timely manner from Grafton, MA. My disappointment comes from being charged foreign transaction fees on my credit card as the charge was "processed" in the UK. I could not find any warning of this on the website. Not a good business practice.
By Leo H.
Response from Direct Brand· Oct 21, 2019
Hi Leo, thank you for taking the timne to post a review. We believe that the problem was a credit card issue and not any charges by our provider. Hopefully, the telephone conversation with a member of staff help resolve the problem.
