Yale ApplianceReviews of yaleappliance.com

After my refrigerator died, I ordered a new one from yale from a very helpful salesperson. It was going to be a few days until delivery was possible, and they were going to call me the day before for a Time. It happened that the time frame they picked directly coincided with my mother-in-law's 90th birthday party. They were very unwilling to try to work with me for a better time slot, and told me that I just had to flat out reschedule. I understood and accepted the time. In the refrigerator arrived it was too big to get through an internal doorway, which I acknowledge is at least half my fault for not measuring, but I was never asked. After consulting with my salesman we had another one delivered that would fit. When it arrived it had a dented front. While talking with customer service, the person told me that LG would be responsible for coming out replacing the door if I kept the refrigerator. When I asked if there was anything they can do because I now had a scratch and dent refrigerator, she refused to work with me at all. The salesperson Todd was wonderful, and the delivery guys did a great job. But as I assume this is representative of their delivery and service department, I would never do business with Yale.

Our 1 year old refrigerator was not cooling properly. Four different times Yale came to service and the problem never improved. Finally, they agreed to replace. 5 months later Yale keeps changing the delivery date. Completely unacceptable.

Dorian and his crew were awesome. They were very hardworking and careful and went the extra mile to clean the floor before they installed our refrigerator (4th floor walk up)

Yes, I finally managed to reach someone in customer service, Laura Murphy. She was very responsive. I am changing my review to four stars. Yale is great when you are purchasing. However, they do not stand by the products they sell. It is impossible to reach anyone in charge. Quite surprising for a family-owned business. Therefore, I am resorting to this bad review. If the corporate office wishes to reach out for me, I can be reached at 310-850-4940. Karen Andres

I can't say enough great things about being a customer of Yale Appliance. We've been Yale customers for about a quarter of a century. Yale is a business with a soul, everything about them, from sales, to service, to their on-line resources and webinars, to their fantastic field service department, is fabulous, and could not be better. We recently took advantage of Yales Tax-Free Weekend Sale, which, had several value added perks, to saving sales tax, including a rebate on a credit card, and an additional purchase rebate. It turned out to be a real, legitimate sale, with meaningful savings. There are many reasons why we purchase appliances from Yale, a major reason is Yale's in-house service department, and Yale's extended warranty. It is a pleasure to know that Yale stands behind the appliances that they sell. I should add, Yale's delivery and installation team could not have been more flawless. They removed, and installed a new dishwasher, with skill, efficiency, and perfection. They were careful to line things up, level things, make certain that the margins were perfect, between the dishwasher and the adjoining cabinets, etc. While Yale's $299.00 delivery/installation/removal fee, I thought was steep, that, unfortunately, is the cost of doing business with Yale. If only life was so easy, and other businesses and service organizations were as stellar as Yale Appliance

Surprised to be the first to rate this excellent Appliance provider. Their sales people are incredibly knowledgeable and helpful, and they don't give you a hard sell or push you into products outside your price range. I am working on my second home remodel with them and was so pleasantly surprised this week when my sales person called me to warn me that prices on the items I'm planning to buy are going to go up in a couple months and that I should be sure to get my order in before they do. It would have been a terribly surprise if we'd waited and discovered our bill would be 10% more! From past experience, I also know they have a great service team, which you don't get with the big box stores. If something goes wrong, they make it right.