Got the product quickly
Got the product quickly
By Alex F.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Got the product quickly
By Alex F.
Great deal on hard to find part., only negative was finding website.
By Jeff C.
very good price and fast shipping .
By VAN L.
I have ordered other parts and it has always been a good experience. My last order arrived sooner than expected. They also have better prices. Bbq parts for lynx grill.
By FRANCISCO M.
Ordered an inducer blower. It showed up very quickly. Installed it, sounded like it had an issue. Contacted directly brands and they had a new one here in a couple days. Best experience I've had with a company and a parts issue, in a long time.
By Thomas H.
You guys made it easy for me once I found the cross-reference number I was needing. But, shipping was a little pricey but nonetheless good job.
By The M.
I needed assistance with several items on multiple orders and Sam in Customer Service was amazing, checking stock, deliveries & researching all queries. Aways got back to me in good time with email updates which made the whole process easy. Will definitely use again and recommend to anyone. JL
By J L.
Fast and secure service with an easy purchasing process
By Valued C.