Great experience!
Direct Brand made shopping for the part I needed easy. They provided great communication about my order on up through delivery. The shipping was fast and the items were as described.
By Tim G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Direct Brand made shopping for the part I needed easy. They provided great communication about my order on up through delivery. The shipping was fast and the items were as described.
By Tim G.
It was the wrong part, we are trying to return. Have left messages, no response back on how to return.
By Paul L.
Great customer service.
By JAMES B.
The better price and fast shipping
By Hoa H.
tiring to do a return and can get no response
By Jeffrey J.
The part we ordered came in a very reasonable time. It was exactly as picture and made installation seamless. The shipping fee was also very reasonable as was the price of the replacement part. Would definitely order from this company again.
By Kay R.
Had what I needed in stock and shipped out quickly.
By Vince
Easy website to navigate. Fast service. Was not the first place I tried to order from.
By Vaden Q.