Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Saved me $75 from having to use oem thermostat.
By Danny E.
Response from Direct Brand· Jul 14, 2020
Hi Danny, thank you for taking the time to leave a review. We are pleased to hear that the price of the part was deemed good value for money. Take care and be safe
Your technical support department help me find the right part because my manual was an old ones and the parts 4 for the older models
By Michael M.
Response from Direct Brand· Jul 8, 2020
Dear Michael, thank you for taking the time to leave a review. we are delighted to hear that you are pleased with the overall service our staff provided to you. take care and be safe
I have updated my review as at the time I was asked to review, the part did not arrive. It is working fine Previous: Part never arrived
By D K.
Response from Direct Brand· Jul 9, 2020
Thank you for taking the time to leave a review. Sorry for the delay in recieving the part, due to the holiday weekend. we are pleased to hear that the part is working well. Take care and be safe
Excellent service. The part was exactly what I needed and was shipped promptly
By MARK O.
Response from Direct Brand· Jun 30, 2020
Dear Mark, thank you for taking the time to leave a review. We are pleased that you are happy with your experience of dealing with Direct Brand. We aim to offer competitive pricing on all our parts. Take care
the mounting bracket was not far enough back. I had to get my dremell out to break the spot weld to move it back. Now it works just fine. Frank
By Frank C.
Response from Direct Brand· Jun 19, 2020
Dear Frank, thank you for taking the time to leave a review. We are glad to hear that you were able to sort out the part, it is nice to have intuitive customers
Good price and quick delivery
By Terry P.
Response from Direct Brand· Jun 15, 2020
Dear Terry, thank you for taking the time to leave a review. we are happy to hear that you were pleased with your experience of dealing with Direct Brand.
Best price on a replacement water heater flame sensor/igniter combo. Shipping was a little high and slow through USPS but it arrived in excellent condition and was still less expensive than the previous one I purchased from Home Depot. Lasted about 1-1/2 years before I needed to clean off the oxidation. Hoping it lasts a while longer before using this replacement.
By Kevin A.
Response from Direct Brand· Jun 15, 2020
Dear Keith, thank you for taking the time to leave a review. We are pleased to hear that you are happy with the price and service provided by Direct Brand. Unfortunately, shipping is taking slightly longer than usual. Be safe
Shipping is terrible you send me a questionnaire and I did not receive the product yet.
By Frank M.
Response from Direct Brand· Jun 16, 2020
Frank, thank you for taking the time to leave a review. The product was shipped on the 8th June and appears, after checking tracking, to be still in the postal system, we can only apologise for the delay. please contact us at [email protected] if the parcel does not arrive.
