Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
Great help & support from cruises.com Just have a hard time figuring why with the Memorial Day Sale the price went up 2-3 hundred dollars! For what I was never told from cruises.com & Holland America
By Lorrie A.
Response from cruises.com· Jun 13, 2022
Thank you for your review. We are incredibly happy to hear that you are pleased with your experience! Thanks again - we're counting down the days with you until your cruise vacation!
This was a great experience a very knowledgeable and helpful agent. I could not be happier...
By Linda
Response from cruises.com· May 30, 2022
Thank you for your positive rating. We are happy your booking experience was so positive! If there's anything further we can do for you, we are here to help!
I would give Alma 6 stars if I could. Excellent communication and patience beyond belief! Just an amazing experience for our first cruise!
By Dan
Response from cruises.com· May 21, 2022
Thank you for leaving us a review. We appreciate you choosing to book with us! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! We hope you have a wonderful first cruise!!
Amy was very knowledgeable and professional
By Luan H.
Response from cruises.com· May 21, 2022
Hi Luan! Thank you for your review. We are incredibly happy to hear that you are pleased with your experience! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
I wanted a quick trip that didn’t cost a fortune and Lori found it. My fancy travel agent did not! She had knowledge and experience on multiple cruise lines and could speak to my concerns Joanne
By JOANNE
Response from cruises.com· May 16, 2022
Thanks for reviewing us. We know that you have choices when booking your cruise vacation; we appreciate you booking with Cruises.com. We are SO happy to hear that we provided you with such a remarkable experience! We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!
Not much to say did everything online waiting to see if I get a $1,500 paid Visa or not we shall see
By Anthony S.
Response from cruises.com· May 16, 2022
Anthony, thanks for leaving us a review, we do offer exclusive incentives, like our upto $1500 prepaid Visa giftcard. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help!
Professionalism and superb customer service. The booking agent assisted me to reserve my cruise in less than 20 minutes. Thanks.
By Sony N.
Response from cruises.com· May 9, 2022
Sony, Thanks for reviewing us. We know that you have choices when booking your cruise vacation; we appreciate you booking with Cruises.com. Thanks again and happy cruising!
Very helpful. Thanks.
By Russell G.
Response from cruises.com· May 9, 2022
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with us.
