cruises.comReviews of cruises.com

Carla Olson was awesome. She was pleasant, conscientious, and knowledgeable. She guided me through the process seamlessly, and covered all the bases. We can’t wait for our cruise! Thank you, Carla!

Kudos to Ricky and Sheila at Cruises.com for getting our upcoming cruise on Liberty of the Seas. Very pleased with their efforts working with Royal Caribbean to make our vacation come to fruition .

Mark helped me get the best price for my needs. I called ncl to ask if I had a discount available they said no. When talking with Mark he found out I had a 10% discount avaiable. The was no pressure to buy anything I didn’t need.

My name is Toni White and I am glad to tell you about my experience. It started out well (or so I thought). I called for the first time and spoke to an agent named Erika. She was extremely helpful in answering a LOT of my questions and was patient when being put on hold to reach my cruise mate for a three-way conversation. On April 21st, I was ready to book and asked for an 8:30 call in which I was assured she would make. She did not. I emailed and called. And emailed and call more asking for a call on the 22nd as well. No call back. I did, however, receive a standard (non-personal) email twice asking me to contact her. Still no phone call or email acknowledging my request to speak and book. May 9th is fast approaching at this point and I’m getting anxious about the price going so high that it would be out of my range thus canceling my trip. “One more try”, I said to myself but I need someone else. AND THATS WHEN I FOUND RICKY GIBSON!!! Being as transparent as I can, I admit, I started the conversation with a negative attitude saying, “If you want to hear my story, I’ll tell you but if not get me to your supervisor NOW!” Instead of returning my energy with more negativity, he subtly diffused my frustration and gently guided me “back to the light” with the perfect mixture of professionalism and humor. The end of the story is that both my friend and I are very much looking forward to our 4-day cruise to Mexico. Thanks to Mr. Gibson, the price suited us, we gained valuable cruising knowledge and have decided to send all our friends to Ricky to book their cruises. My advice to you: If you want to book and re-book clients, give Ricky Gibson a raise and a promotion! By the way, Erika NEVER called me back. You almost lost a customer.

DANE was very patient and helpful. Thank you for hiring and training people who speak clearly, are kind patient and knowledgeable

On a Tuesday evening around 6:25 PM, I e-mailed our agent, Hilarie Wenzel, at cruises.com and asked her to check on last-minute availability for a cruise. She replied by e-mail shortly after 8 PM...and called me with our options at 8:29 PM. After reviewing it and deciding to book it, we contacted her again the next day and left her a voice-mail. Less than 10 minutes later...she called back and we got the cruise booked. THAT IS EXEMPLARY SERVICE!

She was so helpful and took her time I never cruise before and had a lot of questions but she was so sweet and patient with me

Great job of explaining procedures and policies.