quick responses
quick responses, easy to understand
By Michael
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 31 reviews with 4 stars · Clear filters
quick responses, easy to understand
By Michael
Booking was same price and same perks as with cruiseline but allowed $25 deposit, instead of $500 with cruiseline, which allowed me t get a 3 day limited discount of $900. Also, their search feature allowed me to compare most cruiselines to find the best option for very specific requirements I needed for a cruise in 9 months. I may also get an additional $50 for spending on the cruise. Definitely worth going through them, although as always, you have to read the fine print and compare with booking through the cruise line directly
By GARY
Very friendly. Answered all of my concerns
By Earl H.
I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account
By Dave Carr M.
Pleasant person
By Jim W.
Easy booking
By Cruiser
Great rates & perks
By JOANNE F.
Great price, but I don’t know what other fees I will incur. Or the onboard credit that I will receive. Also don’t know about cost for drinks or how much or how to pre purchase shore excursions
By Rodrigo S.