cruises.comReviews of cruises.com

We booked our October 18-25, 2026 cruise on Royal Caribbean's ship, Oasis of the Seas. RC emailed us at 9:30 pm the evening before the cruise left port of an iternary change from a beach vacation to a one stop 7 day cruise to Nova Scotia. The email did not clearly address the cancellation policy or reimbursement of on board packages. I called Cruises.com early the next morning for clarification. Firstly, the representative said she had no knowledge of a change by RC. Subsequent questions were all answered with the following response and rudely, 'I will remind you that the contract you signed with RC gives them the right to change the iternary '. After being told that multiple times after differing questions, I hung up. I was provided no information to make any decisions regarding if we could cancel with a full refund or FCC . We will not be using Cruises.com in the future as a travel partner, they were of no assistance.

The phone representative was helpful and was able to complete the booking quickly. I booked the cabin I wanted at the best price. Very happy with the experience!

This company has kept over $400 of my money despite canceling my cruise 5 months in advance, including health insurance money. I do NOT advise using this company-it's a rip-off.

Carla Olsen was a pleasure to deal with. Made the booking effortless, recommended a far superior room, and got us the best price.

quick responses, easy to understand

William spent the time and made the effort to help me

Have used Cruises. Com before and have been extremely satisfied with Fallon and her help with explaining and handling my choices in cruises.

The individual I spoke with was very helpful. Put up with my side comments and made me feel that I was important to him. I’ve had this experience every time I book a cruise with you.