Good experience
The Cruise agent was very nice to talk to and very helpful.
By Tom P.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
The Cruise agent was very nice to talk to and very helpful.
By Tom P.
Excellent!
By Carolyn C.
Katie Powers has booked a number of cruises for us. She is professional, knowledgeable and willing to go the extra mile to book the cruise of your dreams at a reasonable price. We wouldn’t book with anyone else!!
By Joseph Michael T.
Both Christine Piccirillo X33338 (several times,) and Shauna Housden/customer service provided excellent customer service. They both should train other workers there and should be recognized for their impeccable support.👍
By BC
Our agent, Tina, always looks for as many discounts as we can receive. She is patient while we debate our tour dates. She is always professional.
By Sharon G.
I had made a reservation for a cruise 11 months out. A payment was not due for 9 months. I needed to cancel and was charged a $100 cancellation fee despite the term of the contract not being listed under "terms and conditions" in the reservation. We have cruised a lot and have never had to pay a cancellation fee when canceling so far out.
By Rebecca S.
Rachel was very pleasant and competent, and got the booking done, with suggested discounts,quickly and accurately
By Dale G.
Great experience! Honest, helpful, and genuine representative that will assist with the booking from start to finish. A+
By JC J.