cruises.comReviews of cruises.com

Mrs Geniva Valdez was amazing to work with. She knew exactly what I was looking for in a family vacation and helped me find one in my budget. I will definitely be looking for another cruise after this and hope to use her again.

The agent was very knowledgeable and very helpful this is the 2nd cruise this year we booked with them that's how happy we were with Cruise.com.

Bunny is excellent. Knows her business as this is the 3rd European cruise I have booked through her. Much better than going direct to the cruise line and trying to work sometimes with offshore reps.

This is an extremely deceptive company. I called to book a cruise for my family of four. I got Ms. Brenda Robinson on the line I told her I found cruise on Celebrity cruise. I requested that Ms. Robinson purchase tickets for my husband, two teenage sons, and myself on the Celebrity Equinox. I told her this was our first cruise. My requirement was to have an adjoining cabin preferable with one veranda. One of my sons might suffer from motion-sickness. We need a quiet location, mid-ship. I explained to Ms. Robinson we didn't drink hard alcohol but needed a non-alcohol beverage package and internet service. Ms. Robinson totally deceived and misleading me. She books the cabins directly below a casino, one cabin down from plaza, across from galleries, and a restaurant. Beside my cabin is a public restroom, staircase, walkway an elevator. While across from our room is distance is the theater. She didn't explain to me beside our cabin is a bar, shore excursions and the ship administrative services. She then sells me a full alcoholic beverage and basic Wi-Fi. I spoke to another customer service Ms. Jimenez who guide me to a deck-plan. Ms. Robinson did not tell me a deck plan exist. When I call and spoke to her supervisor Ms. West I she was very disrespectful, pushy, and eventually hung up the phone in my face while I am still speaking. Her supervisor tries to up-sell comparable cabin in a new location using pressure tactics. Ms. West adapted a nastiness tone to her voice when addressing me practically screaming at me because I said No, I was not going to give her access to my credit card. I asked her why she was so angry. She told me she spends a lot of time calling Celerity Cruise line for me, as to say she was doing me a favor and I am a problem. The Impression I get from Ms. West conversation and communication is I should take the cabin shut up and go away. This is an all-around horrible experience for me and my family. I have request that they cancel the cruise several time and Ms. West refused. Please do not used this company they are fraudulent and take no responsibility, worst they are dishonest, and used predatory sales practices. I will never use cruises.com.

We booked a cruise out of Marseille france with Cruise Sheet. It was a 2 day round trip.Cruisesheet took payment for 2 nights cruise fare, drinks package insurance.MSC had cancelled the return and so we were left in italy.STRANDED. Transport back food, hotels were at our cost.Cruisesheet are ignoring our emails, refusing to return our money. BEAWARE USING THIS AGENCY

Jessica, my cruise consultant, was knowledgeable about my cruise. She explained it clearly and made sure I received the benefits to which I was entitled.

Very professional and thorough.

My cruise planer Sherrie Waters could not have been more thoughtful regarding my requests and in finding the best package within my budget. I look forward working with her should I plan another cruise.