What I needed when I needed it
What I needed when I needed it. Quick Ship and receive.
By Andrew S.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
What I needed when I needed it. Quick Ship and receive.
By Andrew S.
Excellent communication and timely shipping. I have already repaired several hinges.
By Billy D.
Faster turn around on the product then expected. Fast shipping. We had our part in 4 days from ordering it. This product has to be made.
By Dennis T.
I ordered several locks and later realized they were on backorder. Rich was very proactive and called me the same day I placed my order to let me know when the locks would be coming in and assured they would be shipped promptly. Sure enough I received them a couple of days later. Order was very quick and accurate, and customer service was wonderful! Thank you
By Stephanie A.
You had a hard to find item and were able to get it to us sooner than expected. Thank you for your great service.
By Dawn O.
Our order arrived on time and in great condition
By Larry M.
got what I ordered, fast and accurate, will use again I'm sure.
By Walter A.
Reasonable price and faster than expected shipping. I am pleased with my purchase.
By CEDave