Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
Craftmaster Hardware, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 35 reviews with 4 stars · Clear filters
Prompt, though rather expensive, shipping. Product details and photos on website are very minimal. I had to confirm correct specifications by finding the product in the manufacturer's catalog. Lots of Progressive Hardware inventory available.
By Ben
Billing address needs to be editable. There's a name on my Bill-To address that I have no idea who they are!
By Carlton S.
Punctuality
By StanJarv
I left a message and never got a return call. Then I ordered and attached a concern then no response. I had to call back and the order was on hold because of my question.
By JODI E.
It wasn't great, it was good.
By Scott A.
Fast service. Would have been 5 stars if the screws were included with the strike plates.
By customer
web site could be a little easier to use but if I have trouble a phone call always works.
By Daniel W.
Having what I needed, took a little long to process and ship though.
By Jasper S.
