Very Good Service
Very Good Service
By Travis C.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
Very Good Service
By Travis C.
I haven't used the product yet its looks like it will work for me.
By Delores
Process was quick and easy. Website is user friendly and I received my part in about a week.
By Les B.
Good Company ,very professional and prompt.
By Batyr T.
I needed a fire door catch mechanism that I couldn't find anywhere else. Ordering was easy and the part arrived promptly.
By Greg S.
The representative who answered my phone is really helpful.
By Julia L.
Wrong product was set
By Dick B.
Response from Craftmaster Hardware, LLC· May 17, 2022
Hi Dick, Apologies for the error. John has been in touch to resolve this. Appears to be a factory shipping error. Sorry for any inconvenience this caused. Dan D
Customer service is awesome here. The only downside to Craftmaster Hardware is the flood of emails and advertisements (and survey requests!) that accompany every order. So 4.5 stars, rounded up.
By Chip M.