Easy to find parts and what I needed
Easy to find parts and what I needed. No way to track shipment. Still waiting on it.
By Justin W.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
Easy to find parts and what I needed. No way to track shipment. Still waiting on it.
By Justin W.
Great & efficient
By Mark P.
Still haven’t received what I ordered I emailed to get an update and still haven’t heard back not good customer service at all
By COREY S.
Great! Everything is perfect.
By Sheikh Hiathul H.
Purchased a keyless glass lock. Price was reasonable and delivery was as promised.
By Joel C.
Great communication. Order the product and the next day received an email stating the order would not be able for 2-3 weeks. Ask if I wanted a refund. I said no. I'm a loyal and returning customer due to great customer service. Craftmaster's staff is highly efficient.
By Brian M.
Quick and easy plus fast delivery . Thank you !
By Sim T.
Product was exactly what I ordered! Received quickly! Works perfectly.
By John J.