Canada PoochReviews of canadapooch.com

Do not order from this company - the worst.

I am deeply regretting to even considering this company for my dog. What a total waste of money. I wish I read these review is before spending over £45 (£16 just for the courier) purchasing a poncho for my dog. It has been sitting in the courier’s office for the past 13 days. Courier told me that they do not have enough information to send it further, to the UK. The customer services, Natalie, is completely useless and after over 10 emails I just gave up. Basically I should count this experience as being robbed and should forget about my £45 ($55). Do NOT waste your money guys. Stay clear from these thief of a company. Shame on YOU so called Canada Pooch.

Worst Customer Experience Ever. Leash purchased hurts the hands, sizing guide on website is misleading. Emails are partially ignored, replacement on slush suit for wrong product never ordered, chat function is terrible, phone number is useless - no real customer service- still waiting for a resolve of my issues to no avail. BIG WASTE OF TIME.

I recently spent over $300 on new collars, leashes, and a hands free walking belt for our two dogs. Given the price point, the quality of products certainly do not match up. First, only a portion of my order was shipped. I had to reach out to customer service and seems they forgot to ship the 2nd half. The big issue however was with one collar. It's poorly designed and makes a loud noise as the buckle and ring touch when the dog moves his head. The rubbing of the metal also caused the collar to be completely scratched up after only a week of use. I reached out to customer service several times and each time they ignored my feedback and request for an exchange (the other collar did not have this issue). The products are also poorly designed with very large rings which are unsafe as the dogs could get caught on something very easily, and the carabiner clips are very difficult to open and could be very unsafe in the event you have to untie your dog quickly. All in all, very disappointed in this company. Don't waste your money!

All the reviews about this companies bad customer service and quality should be listened too! Not a good company! They seem good until you have to deal with their customer service. Wanted to exchange some onesies that didn’t fit and was basically told too bad. When you try and speak to someone live, you can’t or they want to set appointments for someone to call back which I did 2 times! Both were scheduled with agent Adrian and both times no one called on the allotted appointment slot. As long as they get your money, that’s all the matters…

I ordered some items for my new puppy - I flew out to collect him and by the time I had him in person to try the items on, they were too small. I requested a size exchange 2 days post their 14 day return policy and they (legitimately) said “sorry, you’re stuck with expensive items that don’t fit”. I’ll never buy from them again. Even Petco or pet smart accepts size exchanges.

Trying to get in contact with anyone via their customer service line is practically impossible. Their returns system is a nightmare and any mistakes they make on their end, they won't admit to, but it will certainly cost you. For all the money you are shelling out, it's not worth the headache.

After reading rave reviews on their dog boots, (their website) I was pretty excited to receive mine. However, within two dog walks the seam in one boot started coming apart… and within the next month ALL 4 of the boots were falling apart! And as is clearly stated by many others here, customer service is practically non-existent! After several failed-to-connect online chats, emails, (and good luck talking to a real person), and repeated phone calls, I finally got ahold of someone. I was asked to send pics, which I did. That was 3 weeks ago. I’ve all but given up. And I’m guessing that’s what they’re counting on. Terrible business.