Canada PoochReviews of canadapooch.com

Horrible customer service. Will never order from again. I am beyond appalled.

Overpriced items, with low quality. They also hide honest reviews from their site to seem like they have higher ratings. I tried leaving fair honest reviews about the products I purchased but they hid them. As others I also experienced the gift card issue when I went to return my unworn items (No refund, only a gift card option).

If only I had seen these reviews before again buying anything from this business. They mislead with their sizing using online dog demos to do it, then when the item doesn't fit, they tell you to pay the "handling fee" to send it back. I bought a couple items from them a couple years ago, and the items STILL barely fit my puppy, at the largest size and by the chart. My bad but a good lesson learned. Beware this company and their advertising. Furthermore, when I called to address it, their phone message states they are closed for the day, at 1:00 p.m. EST. Anything to get out of having to actually talk to customers. Stick to Amazon.

I had an issue with the area of the leash pull coming apart within 6 weeks of having the Alaskan Army jacket. The jacket itself is great and warm for my dog, but the leash area would need more reinforcement. I reinforced the area myself and reached out to Canada Pooch to make them aware of the issue. Within a day their customer care expert AJ reached out. Without asking for anything (I just wanted the company to know the issue), AJ offered a replacement or a different style to fit our needs. This was resolved quickly much to my overwhelming satisfaction. Shop Canada Pooch! They really look after their customers!

I expected so much better from this company and I wish I had read the reviews before buying. I spent almost $200 on boots and a snow suit. I ordered the boot size recommended by the size calculator on the website - a size 5. When they arrived, the fit appeared to be okay. As soon as we got outside, the boots kept rotating on my dog's feet while she walked and damaged the outer lining. I emailed the company and the customer service was horrendous - they blamed me and said I purchased the wrong size and that they can't process a refund because the boots had been worn. The snowsuit was a good fit - however, it has an elastic on the neck that can be adjusted for tightness, and the tip of it was frayed/damaged when it arrived in its packaging. Canada Pooch has zero integrity, doesn't care about fairness or about resolving issues, and honestly seems to hate their customers. Waste of money and now I have to go spend more to find something for my pup in the middle of winter. This company is a disaster, shop elsewhere.

I ordered sock boots for my lab in size xl after measuring her paws. The socks that arrived said XL but were TINY. Velcro strap didn’t even go halfway around my dog’s leg. Reached out to customer service to see if the package was mis-labeled. They replied with a bunch of pointless questions: had i washed the? Was there a problem with the colour? They did not address the issue at all. I can’t find return info as their site has been down for 2 days. Waste of $30. A company that sells only dog gear should know how to size things for dogs. Very odd. Wont order from them again.

My dog is a whippet mix - tough to fit. I bought a suit, and it was bunching around his arms and pulling to tight over his chest/back. I bought a size up and it worked. You can’t get through to Canada Pooch. Their chat doesn’t work. Their phone hangs up on you. They finally reply to your return request via email (after several tries) after it’s too late to return. I regret doing business with this firm and will be tossing the coat. I refuse to advertise for such a client unfriendly company.

Horrible return policy! We ordered two sizes for our pup to try- I couldn't return the ones that didn't fit. I was forced to both pay a restocking fee and store credit. What a scam of a company!