Canada PoochReviews of canadapooch.com

This is a terrible company that only cares about money and not the customer. The website sizing is not clear and is missing critical information. When I tried to return a brand new item a week after receiving it they would not allow me to. They just only care about your money and do not take responsibility for misinformation on their website. Find a better company to purchase from - there are so many out there that do care about customer satisfaction.

I used their boots once and they ripped on the first walk. Would not recommend. They do not provide refunds if you use the boots outside.

Snow Suit is awesome product. Keeps out terrier mix warm, dry and clean! Noticed a seam start to let go, let them know on a Saturday and by Sunday afternoon I had correspondence and confirmation of a new one on the way. Awesome customer service and great product.

I purchased booties for my dog and in under 2 months and having only used it less than a month, the booties are already falling apart at the seams and the velcro no longer sticks, therefor causing the booties to fall off constantly. Reached out to customer service and was told to send pictures and the only resolution was them giving me tips on how to clean it. For a pair of booties at $73 they most definitely should be better quality. This is the first company I've dealt with that doesn't stand behind their brand. Other company will send replacements at their cost. As well they pick and choose which reviews are posted on their website as I've tried to leave 2 reviews and both were taken off. Very misleading for buyers as they think it's all mostly good reviews when in reality they don't allow the negative reviews to be posted. Stay far away from this company.

My dog recently had knee surgery and the cold was bothering her leg because she now has a metal plate. We found a great pair of leg warmers to use on her walk. Ordering was super easy. Delivery was fast. The quality of the leg warmer is great and works well.

Horrible customer service, I can’t modify my order I just ordered last night, I hate this company I can’t get a hold of anyone over the phone, email or *live chat which is fake, on top of that they charge $7 for return and a restocking fee, of course all their reviews in their website are 5 stars

Poor customer service. Their size charts are extremely inaccurate. Their products are very poor quality.

Terrible return policy. 2 weeks is not enough. I missed the deadline by 4 days because I was travelling. Customer service refused to budge. Coat doesn't fit, I'm out $100. Would be nice if they'd treat us like humans and use common sense judgement.