Canada PoochReviews of canadapooch.com

The customer service when purchasing is great. Until you buy it and it doesn't fit. Bought my dog a pom hat. I asked what size I should go with, got that size, and his ears dont stay in the holes, it doesnt fit. In order to return it you have to pay a restocking fee. So between the shipping (I think it was like $7) and the restocking fee... I barely got any money back and they get to have the product back. I paid $25, returned the hat and got refunded $12... wow. I looked for another item to use store credit on but I was concerned about losing even more money with another possible restocking fee. I am really thinking they should change this policy. I wont be shopping there again.

I love the products but need to return one item. I cannot get the shipping label on line and no return calls or emails returned. Very frustrating! I would not order again.

We ordered a jacket and harness on May 8th. We were advised that it would take 7 to 20 business days to arrive in Dublin, Ireland. On May 30th, we checked the tracking. It had not left the DHL distribution in Illinois. We contacted them. They said it was taking a while. We contacted again on June 5th as the tracking number completely disappeared. Didn't get a response until June 8th. Checked the tracking on June 11th. It showed returned to CP. We contacted again several times have heard nothing. Very frustrated. We specifically ordered these items from because we know that CP places an emphasis non quality, but clearly not customer service. #Pupset, as we can see you have time to update your social media.

Purchased the "Soho sweater" in magenta color 24" during their black friday special. Measured my dog exactly as their size chart pictured. When I received the product I was so excited and really wanted to love this sweater for my dog. The quality of the product is very well made, good quality. Here is the issue...sizing is not as described and the product description needs to be better. The "neck" on the sweater in no way can fit over my dogs head, it is extremely small and would not fit over a small dog, plus their are "sleeves" on the sweater that is very confining to the dog and would not allow movement for the dog to walk comfortably or lie down. I have now wasted $57 on this product. Cannot return due to the shipping costs back to Canada. I posted a review on their website and it showed for 1 day and they deleted it. You will notice only 5 star ratings on their website because they delete everything else. It's unfortunate because I really liked the sweater and the quality is very good; but customer service on their part is non existent and they just want your money. No email response from them either. BUYER BEWARE!!

While this company has nice products, I will never purchase from them again as I question the integrity of their customer service. I purchased an item and returned it a few days later as it did not fit. After about 2 weeks, I had not yet received a refund, so I contacted customer support. It took me 3 more emails over the course of a month and a half to get a refund, even though each time they assured me it had been processed and I'd been "credited." It took me telling them that I had confirmed it wasn't an issue on my bank's that end for them to actually refund my money. I sincerely hope that this was just incompetent service and not a company trying to scam a customer out of a significant sum of money hoping I would not check to verify the refund.