Canada PoochReviews of canadapooch.com

I had a problem with my order and getting a hold of customer serice is very difficult. When I finally did get hold of customer service, they said they couldn't help me. The manager was supposed to call me back. He/she never did.

Awful customer service. I placed an order on Friday night and decided to cancel the order on Sunday. They don't have customer service hours on the weekend so I called first thing Monday morning. They said it's impossible to cancel and if I don't want the items I should just return them and pay the return shipping fee because they don't offer order cancellation. They should clearly state this upfront or have customers check an acknowledgment box when making a purchase. Their response is basically F U, deal with it.

Initial orders were great. But now that I have a return, they will not respond to multiple phone call messages or e-mails. Quick to make the sale, but they don't want any returns or to give refunds. STAY AWAY FROM THIS COMPANY. You're screwed if you need to return anything.

I had the same issue as everyone else it seems. They sent me the wrong size and I had to email them 4x to finally get a reply. They told me I have only 15 days from delivery to return the item, a week of that was just trying to get ahold of them and now I have to wait for them to get back to me with the shipping label. They're also charging me $7 for restocking fees when it's brand new in the bag still. Absolutely p***ed off rn....

I wish I had found these reviews before I ordered directly from them. Coats arrived, they were both too small... after multiple attempts to contact them for a refund with no replies, I'm about to contact my credit card company to file a dispute to get my money back.

Wanted to love Canada Pooch but my overall experience has been very poor. Impossible to get a call back, email response is incredibly slow, and returning the item cost me $12.50 because the item didn't fit my dog. All in all a negative customer experience.

Excellent service. Size of dog's cooling jacket didn't fit so they paid for return shipping and send me replacement. Very professional and polite, replied to emails very quickly. Thank you very much.

I can see that my horrible customer service is nothing new. Whoever is in charge of that area should be removed immediately. I ordered 3 coats but One was too small ( I based the order off of their size chart ). Between the time I ordered the coats and the time they arrived, the prices increased dramatically. One of the coats went up over 30% ($60 - $81). I determined that I might as well gift the small one to someone else and order a new one. I asked if I could possibly get a small discount on the fourth (before I had noticed the price increase). She offered free shipping. She must have forgotten that shipping was already free, so once I saw the price increase since my original purchase weeks prior, I simply asked if she could match the original price. She said a bunch of bs about how she can’t see what the original price was but would be happy to provide an exchange, but after the $35+ It would cost for me to send it back, I said I’d rather buy the fourth. She said she would be happy to adjust if she’d made a mathematical error, to which I replied “that would be great”. Then she goes ahead and processed the exchange anyways. The same exchange I had told her very clearly 3 times already that I wasn’t interested in doing. It’s been 5 months and my third pup is still without her matching coat because this penny pinching teenager can’t figure out how customer service works. The fact that they jacked the prices up 30% over 4 weeks shows that these people are a tad greedy. It’s very disappointing because we really do like the costs, but I refuse to support them based on the way they run their business. It’s a shame and it’s going to be their downfall unless they do something about it soon.