Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
BraceLabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Someone answered right away and I could understand them. Very courteous. Now let's hope the metagrip works!
By Jeannette D.
Response from BraceLab· Nov 7, 2022
Thank you Jeannette for your feedback! We are happy to know that you had a positive experience!
Clear description, free shipping
By Joy's S.
Response from BraceLab· Nov 4, 2022
Thank you Joy for your review! We are glad that you were able to navigate our website easily!
While ordering had a message saying free shipping will be applied at check out. Selected USPS for shipping then went to check out saw the shipping was free. Went to check out had messaging saying shipping option was not selected (which it was). Tried 4 times got same message. Went back and Reselected USPS then was charged $8.99 for shipping.
By Gretchen A.
Response from BraceLab· Nov 2, 2022
Gretchen, thank you for your review. After looking into this, we found that your order did not reflect any shipping charges. Please contact our support team for further information or would like a copy of your receipt.
Troy was very helpful, going so far as to call me back to confirm the order.
By Margaret K.
Response from BraceLab· Nov 2, 2022
Thank you for your review Margaret! I'm pleased to know you had a wonderful experience!
The Brace Lab website is very user friendly. I love the MetaGrip splint. I have expressed preference for the original strapping ( more comfortable and wears well ). I have used the sports thumb brace less often due to demographics. I truly appreciate the Clinical Pearls or cues and the friendly and efficient customer service. Thank you all.
By Susan S.
Response from BraceLab· Nov 1, 2022
Thanks Susan for your feedback! We appreciate that you enjoyed both the Push MetaGrip and the resources we offer on our website!
Ease of ordering and price.
By Melanie A V.
Response from BraceLab· Nov 1, 2022
Thank you Melanie for your review! We appreciate you taking the time to give us your feedback!
I checked Amazon first, but the didn't have the right size and it was more expensive. I was happily surprised to be able to purchase the product from the company that makes it and to get free shipping too.
By Christine
Response from BraceLab· Nov 1, 2022
Thank you for your feedback Christine! It's great to see that you were able to find our braces and ordered them easily.
Clear, straight-forward website. Ordering was easy.
By Becca
Response from BraceLab· Nov 1, 2022
Thank you for your feedback Becca! Glad to know it was an easy process for you!
