Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
BraceLabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 106 reviews with 1 star · Clear filters
I never received the brace!!!!!!!!
By Sandra R.
Response from BraceLab· Apr 6, 2026
We’re sorry to hear this. It looks like we haven’t received any prior communication from you regarding this issue. Please reach out to our customer support team so we can look into your order.
The brace is not very comfortable, and for the price I pass d, I expected it to help my thumb arthritic, but it hurts wearing it, so I don’t wear it.
By Tove G.
Response from BraceLab· Feb 25, 2026
We’re sorry to hear the brace hasn’t been comfortable for you. It should provide support without causing pain. There can be certain contraindications for wearing the brace, so we encourage you to reach out to our team to speak with one of us about it.
Did nothing to relieve the pain
By customer
Response from BraceLab· Dec 4, 2025
We are so sorry it did not relieve your pain! BraceLab offers 30 day free returns. Please reach out to our support team for further assistance!
Does not seem to fit as expected, measurements were correct, but thumb support is to high and does not support thumb base.
By Pam B.
Response from BraceLab· Dec 1, 2025
Thank you for your review. The MetaGrip does not need to go all the way down to the CMC joint to provide support. Please reach out to our support team so that we may further explain/assist you with questions you may have.
Did not receive my order.
By Gena Y.
Response from BraceLab· Dec 1, 2025
Hi Gena, based on our tracking information, the order indicates it was delivered. If you have still not received it, please reach out to our support team at (888)235-8221 so we may address this.
It won’t let me log on
By David S.
Response from BraceLab· Nov 20, 2025
Thank you for your feedback. We’re sorry to hear you had trouble logging in. We do have a password reset option on our login page, and we went ahead and located your account and sent a password reset link to your email to help you get signed in. If you ever experience any issues in the future, please feel free to call or email our support team—we’re always happy to help and can resolve login problems quickly.
Tried it out for a day just at home-had to take the tags off to do that. Fits length wide perfect., but it digs into the top of my foot-even with adjusting the straps. Your return policy is awful-I can’t return it because I wore it for a few hours! How the heck else are you supposed to make sure it works. Won’t work for me-can’t return -zero stars!
By Lisa G.
Response from BraceLab· Nov 18, 2025
Lisa, thank you for your feedback. We’re sorry to hear that the brace wasn’t comfortable for you. We do offer a free 30-day return policy, and you’re welcome to send the brace back for a refund within that window. You can obtain a return label by reaching out to our support team at [email protected] or calling us at 8887-235-8221.
Although the CMC joint brace fits well and does a pretty good job of bracing the joint, the device is poorly made and wears out way too soon at this price point ($100). Specifically the velcro straps are not up to the job beyond about 3 months wear. The brace must be removed many times a day for hands to be washed. The velcro grip breaks down in a couple of months and is useless within 90 days. I would think such a simple device would be cheaper.
By paul K.
Response from BraceLab· Nov 17, 2025
Thank you for taking the time to share your experience. We’re glad the brace fit well and offered the support you were looking for. We understand how frequent use can put a lot of strain on components like Velcro, especially when the brace needs to be removed multiple times a day. Your comments about durability and pricing are very helpful, and we’ll pass this information along to the manufacturers.
