Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
BraceLabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Customer service is great! I had a return, received an RMA within an hour, free return and prompt reimbursement.
By Jane C.
Response from BraceLab· Oct 15, 2025
We're happy to hear that our customer service met your needs! We appreciate your feedback regarding the return process and prompt reimbursement. Thank you!
Product is not well made & customer service sucks!!
By Nunya B.
Response from BraceLab· Oct 15, 2025
We’re sorry to hear the product didn’t meet your expectations. Our team responded promptly with the return policy to assist you, and we’re always happy to help if you need further support.
I bought an ankle brace that took away the pain. Based on the size measurements, I ordered a medium. However it was a little snug so I reached out and ordered a large. Fits much better.
By Barb
Response from BraceLab· Oct 15, 2025
We're happy to hear that the ankle brace alleviated your pain. We appreciate you sharing your sizing experience.
Not supportive. The material cannot provide my husband’s ankle in proper alignment to protect his ligaments and tendons. Will be returning it
By Ann J.
Response from BraceLab· Oct 14, 2025
We appreciate your feedback and time. We're sorry the ankle support didn't meet your husband's needs for proper alignment and protection. Don't hesitate to reach out to our support team.
Thumb hand brace
By MD
Purchased three braces. Sizing was wrong on two of them. I called to confirm I had right size and was told I did. The quality and sizing was not accurate. The exchange fee would be $15 after paying $5 original shipping. I have purchased and use probably 8-10 braces for a wrist (2 years) and have never had a fit/quality issue. Unfortunately I'm out $80 as returning is not worth it.
By sodonn
Response from BraceLab· Oct 14, 2025
We’re sorry to hear about your experience and appreciate you sharing this feedback. The GMA offer was a special promotion with its own return and exchange policy. Your feedback will be passed along.
I mistakenly ordered the wrong item and they corrected it immediately.
By Clint
Response from BraceLab· Oct 14, 2025
We're happy to hear that we could quickly correct the order error. Thank you for your positive feedback and for taking the time to share.
Loved the braces
By Janice
Response from BraceLab· Oct 14, 2025
We are glad to hear that our products work well for you! Thank you for your feedback.
