Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Knowledgeable staff courteous and cleaned up after install. Explained the new control panel and phone app completely before leaving
By TaLex
Response from Alert 360· Sep 9, 2019
Thank you for sharing your experience, TaLex. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Installers were efficient & professional. Explained functions of system & made sure all was setup via the app on my smartphone.
By Karen L.
Response from Alert 360· Sep 3, 2019
Thank you for sharing your experience, Karen. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great experience! Our technician Jerry was very knowledgeable, efficient and absolutely a delight to work with. After waiting almost 2 weeks for this service call, we can say we got the best and we are very grateful for that!
By Eniko V.
Response from Alert 360· Sep 3, 2019
Thank you for sharing your experience, Eniko. Customer service is incredibly important to us, and I'm happy Jerry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Carlos with alert360 came out and assessed our system. He is very knowledgeable and informative. I appreciated his sense of importance to fix our alarm issues.
By Kim McBride H.
Response from Alert 360· Sep 3, 2019
Thank you for sharing your experience, Kim. Customer service is incredibly important to us, and I'm happy Carlos provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Came on time and fixed issue.
By Johnny J.
Response from Alert 360· Aug 26, 2019
Thank you for your review, Johnny. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
They were professional and on time and very helpful
By Tracy
Response from Alert 360· Aug 26, 2019
Thank you for your review, Tracy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Had a technician come Out today we were having issues with our outdoor camera . Fixed the issue in less than 30 mins and even offered to change out a battery on one of our door sensors now that’s high class customer service !
By Allison J.
Response from Alert 360· Aug 26, 2019
Thank you for sharing your experience, Allison. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Stephanie my service tech was awesome she knew her job well. She fixed the problem efficiently and called me and confirmed. Thank you
By mohammed A.
Response from Alert 360· Aug 19, 2019
Thank you for sharing your experience, Mohammed. Customer service is incredibly important to us, and I'm happy Stephanie provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
