Alert 360Reviews of alert360.com

I have Alert360 for my home and business in Dallas Tx and have had this service for several years. I am happy with my service. I recently recommended Alert360 to a friend. He indicated that you now require the users social security number to get service, so he declined. I understand and would not provide mine either if required for new service. For security, I wont even provide mine to a physician anymore- There are other ways to check credit!! I applaud him for declining! Dan Highley- Dallas & Plano Tx

They were fine as long as I was a customer and paying my bill. When I needed to cancel it basically took me four months and multiple phone calls to get it worked out. It was very frustrating and I will never use this company again.

We signed a contract with Alert 360 at a "home show." The person that installed the system gave us the 10minute lecture on using it. It never worked quite right, the cameras were always going out. Their customer service was not helpful when we called. We only turned on their service a few times because we didn't know what we were doing or how to use it and they were no help. We were told by the sales person that we could keep the cameras if we ever left Alert 360. What he didn't bother to tell us is that they would no longer work. We called CS to ask about some options before we left. We talked with someone in technical support. He was rude and condescending; I ended up hanging up on him. This company is more expensive than most, their equipment is not the best and there is NO customer service. You should probably look elsewhere when looking for a home securing system.

I’ve used Alert 360 for years now just to monitor the alarm and they’ve been great. Recently we moved and decided to upgrade to the doorbell camera, indoor camera & driveway camera. The doorbell camera started off doing excellent by being super clear and picking up movement it was supposed to pick up. When they pushed some updates about a month ago the camera didn’t pick up any movement unless someone actual pushed the doorbell. We missed several package deliveries because of this. Then we had our doorbell replaced and it was blurry and then went off every minute. Super frustrating! We’ve had the doorbell replaced 4 times now. This one is clearer and not sure about the functionality of it so far since we just got it yesterday. The driveway camera has been decent but even if the clouds move and there is a shadow on the ground then it records. Trying to find a happy medium here. Oh on top of all of that our smoke alarm has triggered twice for no reason. The technician had to do some re-wiring. So at this point we’ve lost faith in their products and don’t feel like we should have to pay for them until they get their software working properly. ****update*** 8/9/19 Tech support came out and replaced the doorbell camera again and this doorbell isn’t any better. This one is still blurry. I think this is our 5th one now. It still doesn’t trigger when someone drops off a package because we got one today and it never went off. We were told we would get two months free since the cameras aren’t doing its job and we were still charged this month on our statement. Still very disappointed in their product. They still haven’t made it right.