Alert 360Reviews of alert360.com

Just horrible. I cancelled my service and they are trying to make me pay a one month cancellation fee for cancelling ten days before the due date of the bill. They claim it's their policy. Well, it's my policy to go take my business somewhere else!

If I could give negative stars, I would. My account was up-to-date and paid in full as of 6/30/26. I sold my house and moved within 3 weeks. The closing was 7/10. I canceled my service from Alert 360, since I was moving. They then billed me for all of July and all of August. They are calling me to ask when I'll pay them, although I've never received a bill. I asked them to send a bill, and then I would pay the balance due. The real question is why I was billed for two additional months when I only lived in the home for 1 week of that billing cycle. If I ever place an alarm system in my new home, Alert 360 would be the last company I would choose to partner with. They are horrid, and I would run quickly in the opposite direction from them, unless you want to throw your money away.

I had a contract with FrontPoint Security that was acquired by Alert 360. The price went up in the middle of a set-price contract that I had signed with the promise of no price increase for 3 years. Front point tech support, which was fantastic, was replaced by people who just told me that don't know how to replace the battery in my motion detector and I should hunt around on Youtube for instructions. As the support person told me "We just acquired so many companies that we can't keep track of all the different devices". I want out!!!

I wish I could rate 0 stars. They overcharge, don't tell you about costs when they "fix" the system until they are done, and to make it worse they don't even do what they are supposed to do. I tried to cancel earlier this year and they made the process a nightmare so I wasn't able to cancel at the time. We just had the alarm go off and they apparently weren't even monitoring because I was never notified by them. I called to see what happened and they said they never got the alert. So of course I requested to cancel and now have to jump through a bunch of hoops again. STAY AWAY

Worst alarm system ever 😡

A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after two days of support calls with Alert 360 / Alarm.com, I couldn’t reliably download the footage I needed through the system. The final solution was removing an SD card from the camera and pulling the video manually. That’s not what I expected from a modern 24/7 security platform. What’s even more frustrating is being told that this experience isn’t enough reason to be released from my contract. Businesses buy security systems for the moments that matter most. If the system can’t deliver when those moments arrive, what’s the value of the contract? If you’re shopping for a provider, ask how they handle large video exports during real-world incidents before you sign. I wish I had.

I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion sensors, but not the smoke monitored smoke alarms, which seem to fail. My complaint is the lack of knowledge that I have encountered with calls to tech support. They really need to get more familiar with the product line to be at all helpful.

I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contract was signed. Customer service representative was HORRIBLE, couldn't give clear explanations and was incredibly rude to me. As of today 5-14-26 I have put in a cancel service request via email and in the portal. I will NEVER EVER EVER AGAIN purchase ANYTHING FROM THIS COMPANY. DO BETTER!!!