Tuesday, November 3, 2026 · Customer reviews of US businesses
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399 reviews
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Technician was very knowledgeable was able to pinpoint the problem immediately. Very knowledgeable about my cameras also
By Patricia G.
Response from Alert 360· May 16, 2019
Thank you for sharing your experience, Patricia. Customer service is incredibly important to us, and I'm happy your tech met your expectations. Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Cons: Said they could monitor my system then said I needed to buy their system. Costs me $40 a month for 3 years. Pros: Knowledgeable tech. Great whole house app (Alarm.com). Great service and alerts. So I'm generally positive and happy with Alert360.
By Anthony M.
Response from Alert 360· May 2, 2019
Good afternoon, Anthony. I apologize for the frustration with your personal system. We try our best to work with existing systems, but unfortunately not every one is compatible. We are so happy to have you as an Alert 360 customer now! Please don't hesitate to reach out should you ever need anything. Best, Ashley R., Social Media Manager
Very professional and knowledgeable about my service. Took his time and was very nice! Got the job done in one trip! Thank you!!
By Kim D.
Response from Alert 360· May 2, 2019
Thank you for sharing your experience, Kim. Customer service is incredibly important to us, and I'm happy your tech met your expectations. Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Service was AWESOME!! Joel showed up even though problem seemed to self-resolve. He went though diagnostics then looked at my screen set up and fixed some things that weren’t done at install. He explained (tech to nerd style) what to look for and how to analyze if problem happens again and made sure i had contact info. He easily could have blown off the call when i gave the update over the phone, but he came and did great due diligence. He offered to replace the camera if i felt strongly, but we agreed it appears to be working fine. Joel is an amazing tech with great customer service focus and skills. Don’t let this guy go!!!
By Roxanne T.
Response from Alert 360· May 2, 2019
Thank you for your review, Roxanne. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I spent 27 years in the fire and security industry as a techband in sales. Kennard was my tech would came out and replaced a camera then added an image sensor. He was very thorough. One function of the image sensor wasn't working right off but he didn't try to take off prematurely. He worked it through until he got it 100% tested. I would highly recommend both him as a tech and Alert 360 as a security company. They really do care about the customer. Mike Croft 100% picky and satisfied customer
By Michael D.
Tech was excellent! Friendly and quick. Explained how to use the equipment.
By Theresat04
Response from Alert 360· Nov 15, 2021
Thank you for your review. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Customer Service was above what I expected. Products and services are top of the line and have exceeded my needs. I would certainly recommend Alert 360 to my family and friends.
By Satisified C.
Response from Alert 360· Nov 15, 2021
Thank you for your review. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
