Respectful, helpful
They were on time, helpful, in resolving my issues. I have had this company for many years. My recommendation is Alert 360 over all!
By sheila
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 349 reviews with 5 stars · Clear filters
They were on time, helpful, in resolving my issues. I have had this company for many years. My recommendation is Alert 360 over all!
By sheila
I am a very happy customer with Alert 360 Home Security. They are so very quick about calling when your alarm goes off. I have used several other companies in the past however never had the quality service that Alert 360 has shown. The representative that I use is Danny Holland. Danny really cares about his customers and their security needs. He is not pushy at all. He is very knowledgeable about how to set up your system to give the most coverage without all the usual scare tactics most companies use to get your business and sell you a lot of extra things you really may not need. I have already and will continue to recommend my family and friends.
By Tracie E. E.
Response from Alert 360· Jan 8, 2024
Thank you so much for sharing your experience, Tracie E. Englen. We're thrilled to hear that Danny provided you with exceptional service! Our team takes pride in going above and beyond to ensure our customers feel safe and secure in their homes. Your recommendation as a customer means so much to us! Thank you for choosing Alert 360 and for sharing your positive experience with us. Best, Ashley R., Social Media Manager
I am updating my review as Alert 360 reached out to me and Michelle Witkowski resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.
By John-Mark C.
Response from Alert 360· Jun 19, 2023
Thank you for taking the time to leave us such a positive review, John-Mark! We are thrilled to hear that you had a good experience with Alert 360 and hope to continue providing you with top-notch security services in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Best, Ashley R., Social Media Manager
Excellent alarm company. Techs are polite, competent and quick, and telephone customer service is excellent. It's easy to reach a human being who can actually take care of the issue you phoned about. What a relief!
By Karin A.
Response from Alert 360· Sep 12, 2022
Thank you for sharing your experience, Karin. Customer service is incredibly important to us, and I'm happy the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Absolutely the best alarm company💯. I have had a couple of issues, but they fixed it as soon as possible. The workers are also very professional.
By Sandra H.
Response from Alert 360· Aug 23, 2022
Thank you for your review, Sandra. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great experience, Joel was professional, personable and efficient. He answered our questions thoroughly and to the degree necessary the gives the responses we needed. Our system was enhanced with an additional equipment. He ensured all critical sensors and zones were verified and working. No issues after more than 15 hrs with this company. I would call and request this particular technician again if needed.
By Joseph
Response from Alert 360· Aug 15, 2022
Thank you for sharing your experience, Joseph. Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I have used 360 for over 4 years and they are professional, on time when needed, and very proactive to any alarms that may be triggered
By Bobbie H.
Response from Alert 360· Aug 15, 2022
Thank you for your review, Bobbie. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great job of upgrading the system. Great technician. Reasonable monthly fees
By William B.
Response from Alert 360· Aug 15, 2022
Thank you for sharing your experience, William. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager