Alert 360Reviews of alert360.com

Before I get to the actual review, a little background. We originally had Frontpoint Security, beginning in 2009. The monitoring was done by Frontpoint, but for some reason we never understood, the billing was done by Alert 360. We had an occasional issue, but nothing that wasn’t quickly resolved. We had a series of three year contracts with Frontpoint but since 2022, we have been on a month-to-month basis. In 2023, Alert 360 took over the monitoring. Frontpoint was now out of the picture as Alert 360 now did both the monitoring and billing. Things were not as user friendly as with Frontpoint but any issues were quickly rectified. Now for my review of Alert 360. Things were fine until February 2026 when we moved. We contacted Alert 360 via phone and email alerting them that we were moving. According to both their website and people we talked to, someone from Alert 360 would contact us in a day or so. Sadly, we never received a call back. We send numerous messages via their website and called at least 6 times. Always the same response…someone will call in a day or so. Finally, after almost three weeks of trying, we just cancelled the service. Interestingly, after cancelling, someone did call to try to make amends but it was too late. But the worst part was that I cancelled with an effective date of February 28, 2026. The next week I noticed that we were charged for monitoring service for March, even though we no longer had service. I called and talked to several people while trying to keep my anger under control. I was told that the contract contained a cancellation clause that required a 30 day notice. I explained repeatedly that our last Frontpoint contract expired in 2022 and we had been on month-to-month service since. Therefore, we never had a contract with Alert 360. Sadly, it was like talking to a brick wall. I was irate that after treating us so poorly in attempting to move our service, we were now being penalized for something we thought was totally unfair based on a non-existent contract. In retrospect, this may have been the best thing to happen. We now have service with a very responsive company who seems to genuinely care. That company is ICU Protection. As for Alert 360, if I could give negative stars, I would, as the last couple of months of service with them were awful. Obviously, they do not care about retaining a long time customer, as we experienced some of the worst customer service we have ever seen.

Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was closed shortly after and yet a year later I have been sent a collection of $1.4k that I supposed "owe" them. This company is ridiculous and beyond frustrating. STAY AWAY!

I have Alert360 for my home and business in Dallas Tx and have had this service for several years. I am happy with my service. I recently recommended Alert360 to a friend. He indicated that you now require the users social security number to get service, so he declined. I understand and would not provide mine either if required for new service. For security, I wont even provide mine to a physician anymore- There are other ways to check credit!! I applaud him for declining! Dan Highley- Dallas & Plano Tx

I am extremely disappointed with my experience with Alert 360. I submitted a formal cancellation request and received no acknowledgment or confirmation for over two weeks. For a company that deals with security and monitoring services, this level of delay and lack of communication is unacceptable. After following up multiple times, I finally received a response stating that my cancellation was “being processed,” with my final billing set for March 2026. The process has been unnecessarily slow and frustrating. A cancellation request should not require repeated follow-ups just to receive basic confirmation. Additionally, I was previously informed that my existing panel would require a paid upgrade to continue service, which added to my dissatisfaction. Instead of offering reasonable solutions or smooth offboarding, the experience felt transactional and poorly managed. Customer service responsiveness and transparency are critical in the security industry. Unfortunately, this experience did not reflect those standards. I hope the company improves its communication and cancellation handling process for future customers.

I have been a loyal customer of Alert 360 in the Las Vegas market for approximately ten years. During that time, I have consistently paid for service and monitoring with the expectation of reliable support when needed. Recently, I contacted the company for assistance with a window sensor they originally provided that never functioned properly and has required bypassing for the past three years, as well as another sensor that has now failed. An appointment was scheduled, and I was relieved to believe the issues would finally be addressed. However, I later received a call informing me that they do not currently have service technicians available in the greater Las Vegas area and that they would therefore be dismissing me as a customer. After a decade of business, this was both surprising and deeply disappointing. Being told there is no service coverage in a major metropolitan area—and then effectively being dropped as a customer—feels unprofessional and unacceptable. At a minimum, I would have expected transparency earlier or assistance transitioning to a provider who could support the system they installed. Unfortunately, based on this experience, I would not recommend this company. I sincerely hope they reevaluate how they handle long-term customers in markets where service support appears to be limited. If you live in Las Vegas, Nevada....you should find a new company ASAP.

I am extremely disappointed with the service from Alert 360. For months, I have had consistent issues with my system failing to record properly. Despite being a paying customer, every time I call to have the equipment fixed, they charge a $75 service fee just to get a technician to show up. It is unacceptable to pay a monthly monitoring fee for a system that doesn't work, only to be charged additional fees repeatedly for the same ongoing problem. The technicians come out, the "fix" doesn't last, and then I'm back to square one—but $75 poorer each time. If you want a reliable system and fair customer service, I suggest looking elsewhere. I cancel their service and will sign up with a different company.

At home kept billing me after the contact was over. I also discovered they were billing our church for nothing. They said they bought another company who sold them the account and were billing the church for nearly 2 years for nothing. Because accounting was not aware that there was no system, they paid it. It must be common practice to keep billing you or letting your auto pay keep on paying as long you let them.

Update: 10/22/25 I received my refund for the cancellation charge. I promised the employee who called a few months ago that I would adjust my review when money was received. That being said, I would still not recommend. I wrote a negative review on August 11, 2025 and the company called me almost immediately. I was impressed with that. They said that they would refund my money for the cancellation fee. I was then going to change my review because it seemed like they cared, but I was not going to change the review until I received my refund. It has been two months and I have not seen a dime. So, my previous review stands. Run, don’t walk, from this awful company.