Wednesday, November 4, 2026 · Customer reviews of US businesses
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Excellent
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Spent a lot of time getting everything changed over to a new system. Gave us both an excellent overview of the system and how it works. Excellent!!!
By Frank P.
Response from Alert 360· Dec 6, 2019
Thank you for sharing your experience, Frank. Your recommendation as a customer means so much to us. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I had never heard of AC 360 or Central which it’s also known as until I commenced my research for Alarm monitoring companies. I never knew there were so many. I had at least two separate companies come out prepared to set up a system and wasn’t anything near to what was advertised. I began to become frustrated with such a simple task. I decided careful consideration and prudence must be given to a company I can trust by name, my reputation, and their product their trying to sale and market. So I took another step back and started all over again interviewing company representatives and their products. No more over the phone, or through the mail or sending information via electronic means. So after interviewing four, I made a decision to go with AC 360. They knew their product; they reassured me that what I was shown is what I was going to receive and all steps involved in the process. They assured me they will continue to be there even after the system is installed. They aren’t satisfied until I was satisfied and comfortable using the system. They even suggested dead spots or blanks spots that I might have not considered or thought about. They are the #1 smart home Alarm monitoring company and system to go with. It’s a system that’s ahead of current technology systems. You don’t have to worry about your system being out-of-date in three or four year’s because they stay ahead and on top of current technology trends. Great company!!!!!
By KJ
Response from Alert 360· Dec 6, 2019
Thank you so much for such an incredible review, KJ! We strive to provide a quality service our customers can rely on, and I'm so happy to hear you've had such a positive experience. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R., Social Media Manager
Timely, effective and courteous. ..thanks
By Ken S.
Response from Alert 360· Dec 2, 2019
Thank you for your review, Ken. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Technician was personable, pleasant and answered my questions. He did the job quickly and professionally. Very pleased.
By Dee
Response from Alert 360· Dec 2, 2019
Thank you for sharing your experience, Dee. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Outstanding customer service! Timely and courteous!
By Shelia S.
Response from Alert 360· Nov 26, 2019
Thank you for your review, Shelia. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Requested someone contact me to schedule appointment. Service man called to say he was 15 minutes from my house. No one had called me to schedule an appointment! Learned from technician over phone that problem is likely that internal modem on alarm needs to be upgraded to 4G. Have had problems with my alarm for months and they kept telling me it was my house modem.
By Michele A.
Response from Alert 360· Nov 25, 2019
Thank you for providing your feedback and letting us know about this issue, Michele. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please send the phone # on your account to [email protected], so we can look into this. Best, Alert 360 Home Security
Always do what they say. Service is amazing!
By Steve B.
Response from Alert 360· Nov 26, 2019
Thank you for your review, Steve. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
He was wonderful very polite
By Kathy C.
Response from Alert 360· Nov 18, 2019
Thank you for sharing your experience, Kathy. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
